At a Glance
- Tasks: Provide top-notch customer service by answering calls and emails.
- Company: Join a leading infrastructure company with a strong reputation.
- Benefits: Full-time hours, Monday to Friday, with a 6-month contract.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
A leading infrastructure company is seeking a Helpline Advisor in Thurnscoe. This role involves answering inbound calls and emails while providing excellent customer service.
The ideal candidate will have:
- Experience in a customer-focused environment
- Strong communication skills
- Comfort with using IT systems
This is a full-time position for a 6-month contract, with work hours from Monday to Friday, 08:00 to 17:00.
On-Site Helpline Advisor | Customer Care Specialist employer: Randstad Sourceright
As a leading infrastructure company, we pride ourselves on fostering a supportive and dynamic work environment in Thurnscoe, where our Helpline Advisors play a crucial role in delivering exceptional customer service. We offer competitive benefits, a strong emphasis on employee development, and a collaborative culture that values each team member's contributions, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Helpline Advisor | Customer Care Specialist
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company really values in a Helpline Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace On-Site Helpline Advisor | Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've excelled in similar roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpline Advisor role. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your IT Skills:Since the role involves using IT systems, mention any relevant software or tools you’re familiar with. We love candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Randstad Sourceright
✨Know the Company Inside Out
Before your interview, do some homework on the infrastructure company. Understand their values, recent projects, and what sets them apart in the industry. This will not only impress the interviewer but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare specific examples from your past experiences where you handled challenging situations or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Brush Up on IT Systems
As the job requires comfort with IT systems, make sure you're familiar with common customer service software or tools. If you have experience with any specific systems, be ready to discuss how you used them effectively in previous roles.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by practising active listening. Make sure to engage with the interviewer, ask clarifying questions if needed, and summarise their points to show you’re fully engaged. This will reflect your ability to connect with customers over the phone or via email.
