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- Tasks: Deliver exceptional customer service and support operational tasks in a dynamic environment.
- Company: Join Siemens through Randstad Sourceright, a leader in recruitment services.
- Benefits: Gain valuable experience in a supportive team with opportunities for growth.
- Why this job: Make a real impact by helping customers and enhancing service operations.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Diverse and inclusive workplace that values your authentic self.
The predicted salary is between 24000 - 36000 £ per year.
Location: Farnborough, (GU14 7BF) 2 Days a week onsite
Contract Length: 6 months
Company Overview
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is partnering with Siemens to deliver high-quality recruitment solutions. We are committed to building a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.
Role Overview
We are seeking a proactive Customer Service Support Operator to join our Farnborough office. In this role, you will play a key part in delivering exceptional customer service to our service customers. You will support the coordination and administration of the service account base, ensuring day-to-day operational tasks are completed efficiently and to a high standard.
Responsibilities
- Working with the Customer Service Support Team Leader to ensure all service administration activities are completed within required timeframes.
- Handling a variety of tasks including invoicing, goods receipting, maintenance planning, fault call dispatch, and documentation checks.
- Acting as an initial escalation point to resolve customer issues.
- Ensuring engineers’ paperwork is correctly completed, received, billed, and invoiced, and preparing additional quotes where required.
- Assisting with the planning and dispatch of fault calls and scheduled works.
- Raising purchase requisitions/OneSRM requests for parts, subcontractors, and equipment hire, liaising with internal and external partners.
- Ensuring risk and method statements remain up to date, making minor amendments when necessary for managerial review.
- Supporting the performance of the wider team and assisting colleagues where needed.
Key Skills and Experience Required
- Excellent verbal and written communication skills.
- Ability to create clear and accurate management or customer reports.
- Strong organisational skills with the ability to prioritise tasks and maintain high attention to detail.
- Collaborative team player who contributes to positive team morale.
- Flexible, proactive, and eager to learn and adapt.
- Helpful, cooperative, and comfortable using initiative.
- IT literate, with experience in Microsoft Outlook, Office, Excel, Word, and PowerPoint.
- Fire/Security knowledge is desirable but not essential.
Diversity & Inclusion
Siemens recognises that a diverse workforce is vital to our success. We strongly encourage applications from a wide talent pool and welcome discussions around flexibility and workplace adjustments. We value authenticity and want you to bring your true self to work to help create a better tomorrow.
Locations
Customer Service Support Operator in Farnborough, Hampshire employer: Randstad Sourceright
Contact Detail:
Randstad Sourceright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Operator in Farnborough, Hampshire
✨Tip Number 1
Get to know the company! Research Siemens and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Support Operator, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; ask insightful ones about the team dynamics or how success is measured in the role. This shows you're genuinely interested and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Siemens and ready to contribute to their success.
We think you need these skills to ace Customer Service Support Operator in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Support Operator role. Highlight your relevant experience and skills that match the job description, like your communication skills and organisational abilities.
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're proactive and eager to learn, so don’t hold back on expressing why you’re excited about this opportunity with us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Randstad Sourceright
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Support Operator. Familiarise yourself with tasks like invoicing, fault call dispatch, and documentation checks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples from your past experiences where you effectively communicated with customers or team members. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies or tools you use to stay organised, especially when handling multiple responsibilities like maintenance planning and invoicing.
✨Emphasise Team Collaboration
As a collaborative team player, it's important to highlight your ability to work well with others. Prepare examples of how you've contributed to team morale or supported colleagues in previous roles. This will show that you’re not just focused on individual success but also on the team's overall performance.
