Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate medical equipment processes and support the management team in a dynamic environment.
- Company: Join Siemens Healthineers, a leader in healthcare technology.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Make a difference in healthcare while developing your skills in a supportive team.
- Qualifications: Strong communication skills and proficiency in Office software required.
- Other info: Fast-paced role with potential for career advancement.
The predicted salary is between 12 - 18 £ per hour.
Location: Worcester Royal Hospital
Contract: 6 months initial contract
Hours: 37.5 hours per week
Pay Rate: 15 p/h
Randstad Sourceright is recruiting on behalf of Siemens Healthineers for a MES Customer Support Coordinator. You will support the technical administration functions of the service. This will involve communication with internal and external service stakeholders, providing support to colleagues and ensuring that assigned tasks and responsibilities are performed accurately and efficiently. An element of the position is to provide support to the management team.
Key Responsibilities- Serve as the primary administrative contact for the Siemens workshop.
- Manage the end-to-end process for medical equipment, including the coordination of new equipment deployment, loans, returns, and repairs.
- Oversee the receipt, acceptance, ordering, and control of spare parts.
- Manage and maintain accurate stock levels (stock control).
- Manage the stock system within the Enterprise Asset Management (EAM) system.
- Provide engineering support for stock audits, including updating stock levels within EAM.
- Assist with the full annual equipment inventory and associated internal and external audits.
- Complete all standard tasks and responsibilities expected of a MES Support Coordinator.
- Liaise with external suppliers to arrange repairs and servicing for medical equipment.
- Assist in the evaluation and trials of new medical equipment.
- Manage the full documentation process within EAM for new equipment prior to clinical use, which includes updating EAM with defining information, creating and completing the commissioning job, allocating the task to an engineer for safety testing, and arranging relevant clinical training.
- Attend necessary user, technical, and other training courses, meetings, and conferences relevant to the MES department's engineering and support work.
- Where applicable and following relevant training, conduct electrical safety testing and routine device checks.
- Perform any other relevant duties that contribute to the smooth operation of the MES Department.
- Undertake other duties appropriate to the role as and when required to meet the operational needs of the Company.
- Excellent verbal and written communication skills, with the ability to effectively interact with both customers and colleagues at all levels.
- High level of computer literacy, including proficiency with standard Office software and experience using specialized service management packages.
- Demonstrated ability to develop, implement, and manage changes to operational processes.
- Experience working effectively within a fast-paced office or workshop environment.
Customer Support Coordinator employer: Randstad Sourceright
Contact Detail:
Randstad Sourceright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Siemens Healthineers' values and how they align with your skills. This will help you stand out and show you're genuinely interested in the position.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to manage processes.
Showcase Your Tech Savvy: Since the role requires a high level of computer literacy, don’t forget to mention any specific software or systems you’ve used in the past. If you have experience with service management packages, make it known!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through, but clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Randstad Sourceright
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Coordinator. Familiarise yourself with the key tasks like managing equipment processes and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with various stakeholders, be prepared to discuss your communication style. Think of examples where you've effectively communicated with customers or colleagues, especially in a fast-paced environment. This will highlight your ability to handle the demands of the job.
✨Demonstrate Your Tech Savvy
With a high level of computer literacy required, be ready to talk about your experience with Office software and any service management packages you've used. If you have specific examples of how you've managed stock systems or conducted audits, share those to illustrate your technical skills.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and the company's approach to new medical equipment. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
