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- Tasks: Join our team as a Customer Service Representative, handling queries and enhancing customer experiences.
- Company: Randstad Sourceright is a leading provider of recruitment services, focused on people and performance.
- Benefits: Enjoy hybrid working, a supportive environment, and opportunities for personal development.
- Why this job: Make a real impact in a friendly team while developing your skills in finance and customer service.
- Qualifications: Exceptional customer service skills and experience in a financial or business-to-business environment preferred.
- Other info: 6-month contract with potential for extension; apply now to join a diverse and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Location: Stoke Poges (Hybrid working)
Contract Length: 6 months (potential for extension)
Are you a customer service superstar with a passion for finance? Do you thrive in a fast-paced environment where every interaction makes a difference? Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is looking for an enthusiastic and dedicated Customer Service Representative to join our client’s Operations Team in Stoke Poges!
This is a fantastic opportunity to join a friendly, supportive team and play a key role in providing outstanding service to our internal and external customers. You’ll be the first point of contact for a wide range of queries, primarily focusing on financial agreements within our asset finance division.
What you’ll do:
- Handle high volumes of customer calls, written correspondence, and internal queries with accuracy and efficiency
- Process transfer requests, financial amendments, and refund requests in a timely manner
- Maintain accurate and up-to-date customer records
- Proactively support team members and contribute to a collaborative environment
- Identify and implement process improvement initiatives to enhance the customer experience
- Maximise revenue opportunities through sales-leads and effective debt management
- Adhere to industry and regulatory guidelines
- Efficiently manage switchboard calls and direct customers to the appropriate department
What you’ll bring:
- A proven track record of delivering exceptional customer service, both verbally and in writing
- Experience in a Customer Services team, preferably within a Financial Services background or a business-to-business environment
- Strong computer literacy, including proficiency in Microsoft Office packages
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills with the ability to multi-task effectively
- Experience in asset finance is highly desirable
What we offer:
- A 6-month contract with the possibility of extension
- Hybrid working model: 2 days per week in our Stoke Poges office
- A supportive environment that invests in employee development and training
- A culture that values diversity and inclusion
Ready to make a real impact? Apply today!
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
If this isn’t the role you’re looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join.
Customer Service Representative employer: Randstad Sourceright
Contact Detail:
Randstad Sourceright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the asset finance sector. Understanding the basics of financial agreements and common customer queries in this field will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Be ready to discuss how you maintained professionalism and resolved issues effectively.
✨Tip Number 3
Research our company culture and values. Being able to articulate how your personal values align with ours can make a strong impression and demonstrate your enthusiasm for joining our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can be invaluable during your interview preparation.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in financial services or similar environments. Use specific examples that demonstrate your ability to handle high volumes of calls and correspondence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and finance. Mention how your skills align with the job requirements, particularly your communication skills and ability to work in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise your strong organisational and time management skills. Provide examples of how you've successfully managed multiple tasks and contributed to team success in previous roles.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the company in your application. Mention why you are excited about the opportunity to work in asset finance and how you can contribute to enhancing the customer experience.
How to prepare for a job interview at Randstad Sourceright
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Highlight your ability to handle high volumes of calls and correspondence efficiently, as this role requires a strong focus on customer interactions.
✨Demonstrate Financial Knowledge
Since this position is within asset finance, brush up on basic financial concepts and terminology. Being able to speak confidently about financial agreements will show that you understand the industry and can relate to customers' needs.
✨Emphasise Team Collaboration
This role involves supporting team members and contributing to a collaborative environment. Be ready to share experiences where you've worked effectively in a team, highlighting your proactive approach to helping others.
✨Prepare for Process Improvement Questions
Think about times when you've identified inefficiencies in processes and how you addressed them. This will demonstrate your initiative and commitment to enhancing the customer experience, which is a key aspect of the job.
