At a Glance
- Tasks: Handle high-volume calls, resolve customer queries, and log outcomes accurately.
- Company: Join a leading provider in customer service solutions.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive team environment.
- Other info: Opportunity for career growth within a dynamic company.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stoke Poges
Contract Length: 1 Year (Fixed-Term Contract)
The core of the role involves continuous, high-volume calling which can become repetitive and demanding. We are seeking an individual who can maintain a high level of energy, enthusiasm, and quality of service throughout long periods of phone-based work.
Responsibilities
- Handle a high volume of consecutive inbound and outbound telephone calls daily.
- Maintain consistency, patience, and a positive attitude during repetitive or tedious calling periods.
- Address customer queries, resolve complaints, and accurately log all call outcomes on the internal CRM system.
- Meet and exceed daily key performance indicators (KPIs) relating to call volume, talk time, and quality standards.
- Escalate complex issues to senior team members or appropriate departments when necessary.
We think you need these skills to ace Customer Service Representative
Communication Skills
Time Management
Problem-Solving Skills
Adaptability
Attention to Detail
Customer Service
Collaboration
