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- Tasks: Monitor traffic systems and provide first-line support for critical infrastructure.
- Company: Join Yunex, part of Siemens UK, a leader in global infrastructure solutions.
- Benefits: Enjoy hybrid work options after training and a flexible shift pattern.
- Why this job: Be part of a team that ensures smooth traffic management in London while gaining valuable experience.
- Qualifications: Ideal for those with IT support experience and a keen eye for detail.
- Other info: Contract length is 6 months with potential for extension or permanent role.
The predicted salary is between 36000 - 60000 £ per year.
Location: Unit 19, St Andrews Way, London, E3 3PA (Hybrid after training)
Contract Length: 6 months (with potential extension/temp-to-perm opportunity)
Shift Pattern: 4 days on / 4 days off (includes nights and weekends); Training: Mon-Fri, 9am–5pm
This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to meet strict service levels.
This position would be well-suited to candidates with experience in roles such as 1st Line Support Technician, Desktop Support Technician, Service Desk Analyst, or similar IT support environments—particularly those who are confident working with incident management systems and have a strong eye for detail in technical monitoring scenarios.
Responsibilities:
- Monitor and log incidents through the fault management system
- Carry out live checks of 400–600 traffic cameras, ensuring all systems are operational
- Act as first point of contact for stakeholders (e.g. Outstations, Comm...)
1st Line Operator employer: Randstad Sourceright
Contact Detail:
Randstad Sourceright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Operator
✨Tip Number 1
Familiarise yourself with incident management systems, as this role heavily relies on them. Understanding how to log and track incidents efficiently will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your technical monitoring skills, especially related to traffic management systems. Being able to discuss relevant experiences or scenarios where you've successfully monitored systems will showcase your capability for this role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of examples from previous roles where you identified and resolved issues quickly, as this is crucial for maintaining service levels in a fast-paced environment.
✨Tip Number 4
Since the role involves working with various stakeholders, practice your communication skills. Be ready to explain how you would effectively liaise with different teams and manage expectations, which is key in a support role.
We think you need these skills to ace 1st Line Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the 1st Line Operator position. Tailor your application to highlight relevant experience in IT support roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved incident management systems or technical monitoring. Use specific examples to demonstrate your skills in fault management and first-line support.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are a good fit for the role. Mention your attention to detail and ability to work under pressure, as these are crucial for monitoring live traffic systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Randstad Sourceright
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to incident management systems and traffic monitoring. Be prepared to discuss any relevant experience you have in IT support roles, as this will show your familiarity with the responsibilities of a 1st Line Operator.
✨Demonstrate Attention to Detail
Since the role involves monitoring live traffic systems, it's crucial to highlight your attention to detail. Prepare examples from your past work where your keen eye helped identify issues or improve processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific incidents or faults. Think about how you would approach troubleshooting and resolving issues quickly while maintaining service levels.
✨Show Enthusiasm for the Role
Express your interest in the position and the company. Research Yunex and Siemens UK to understand their values and mission, and be ready to explain why you want to be part of their team, especially in such a critical infrastructure role.
