Property Manager Richmond upon Thames

Are you a Property Manager seeking a new challenge with great career opportunities? Look no further, HML have just the role for you!

Personal Requirements

• Good understanding of Residential Property Management and current legislation
• Interpersonal skills and customer focused

Main Duties and Responsibilities

• Property Management
  • Manage portfolio in accordance with RICS Codes of Practice, ARMA rules
  • Assist the Head of Property Management to provide full professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively managing in accordance with the terms of the management agreement /SLA
  • Assist the Head of property management to manage in relation to company targets of income and service delivery
  • Deal with leaseholders enquiries pertaining to the development
  • Respond to correspondence/emails including those from Directors, lessees and tenants
  • Attend residents AGMs and directors meetings, and raise fees where applicable; issue draft minutes to Directors. Action Minutes
  • Write to lessees/tenants/letting agents regarding any matters contravening the lease terms (e.g., noise/nuisance, satellite dishes, untaxed vehicles, pets) and set up files for any lease breach
  • Contact DVLA via legal and admin team regarding abandoned cars and illegally parked vehicles after obtaining instructions from clients
  • Ensure the property operates as smoothly as possible
• Budgets
  • Prepare service charge budget in accordance with the terms of the leases and Transfer; issue draft budgets prior to year‑end to Directors
  • The draft budget must be prepared and provided to line manager no less than two months before the financial year‑end
  • Respond to Directors' queries in connection with budgets promptly
• Inspections
  • Ensure inspections of properties are regularly undertaken and any points raised are actioned
  • Arrange meetings and inspections for all properties managed
  • Ensure that all necessary service contracts and annual inspections are in place
  • Carry out regular inspections of properties
  • Upload inspection reports on Riskbase and notify clients
• Insurance
  • Ensure all properties in the portfolio are insured, including dealing with all claims, renewals and enquiries
  • Liaise with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs
• Maintenance
  • Contact contractors to ascertain whether they can carry out works and issue work order – checking with Directors in the first instance if authorisation is required
  • Monitor contractors’ performance – follow through and complete jobs, updating PMS
  • Issue keys to contractors and monitor safe return – record this information in Key book
  • Ensure key cabinets are kept secure and closed at the end of each day
  • Update the Approved Contractors List ensuring that all contractors hold Public Liability Insurance
  • Prepare specifications for cleaning, gardening, window cleaning etc.; issue tenders and appoint contractors – liaising closely with senior property managers
  • Issue contracts to contractors ensuring they comply with current health and safety legislation
  • Carry out regular site inspections to monitor works and keep Directors advised of progress before any part payment or full payment is authorised
  • Ensure that all contracts and schedule of works for all properties are entered on the system and updated
  • Advise lessees and/or tenants of impending works
  • Monitor contractors’ performance
  • Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works
  • Check, code and input invoices
  • Any other duties as directed

Equal Opportunities

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.