Conveyancing Manager - Fixed Term Contract Croydon

HOURS OF WORK | 9.00am to 5.30pm

LOCATION | West Croydon

Company Profile

B-hive Property Solutions specialises in back‑office services for property management and building surveying, supporting finance, service charge accounting and statutory compliance for over 100,000 units.

Role Purpose

The Conveyancing Manager will oversee the day‑to‑day operations of the Conveyancing Administration team during a maternity cover period, ensuring a high‑quality, efficient service across pre‑contract enquiries and post‑completion matters. They will provide leadership, performance management, training, reporting and liaison with senior management to meet departmental objectives.

Primary Responsibilities

• Manage daily operations of the conveyancing team, providing clear direction and oversight during the fixed‑term maternity cover period.
• Support delivery of departmental objectives and align team activity with company priorities.
• Serve as key point of contact for senior management on operational matters, ensuring smooth day‑to‑day running of the team.
• Lead and delegate tasks, conduct performance reviews, and manage absences, holidays and staffing cover.
• Set clear individual and team objectives, monitor performance against them and take corrective action where necessary.
• Maintain centralised systems to monitor administrator workloads and ensure compliance with the Conveyancing Administration Service Level Agreement.
• Gather and analyse cross‑functional performance data, create reports and provide insights to senior management.
• Communicate performance policies and procedures, identifying areas for improvement.
• Identify, report and resolve workplace barriers to performance.
• Conduct regular audits of client documentation such as sellers' packs and completion documents.
• Support portfolio reviews and recruitment needs as required.
• Organise and deliver team training, ensuring staff are prepared and resourced.
• Monitor financial targets and implement corrective actions to meet or exceed them.
• Review departmental processes to improve efficiency and maximise income potential.
• Assist with integration of acquisition portfolios when requested by partners or the acquisitions integration team.
• Provide encouragement and support, communicate team goals, and identify opportunities for new training or skill checks.
• Recruit and train new team members.
• Be available and accessible, answering questions, addressing concerns and ensuring compliance with departmental policies.
• Lead regular team meetings to communicate best practices, set expectations and share updates.
• Generate comprehensive and detailed reports on team performance, objectives and deadlines for stakeholders.
• Deliver customer‑focused service to internal and external customers, responding to enquiries and handling complaints effectively.

Person Profile / Skill Set

• Good understanding of residential property management and current legislation.
• Well‑developed interpersonal and communication skills.
• Excellent organisational skills.
• Ability to manage a team, monitor performance and set objectives.
• Customer focused.
• Ability to work on own initiative.
• Good numerical skills.
• Diplomacy.
• Team player.
• Multi‑task, prioritise workload and work under pressure.
• High level of integrity and dependability.
• Willing to travel.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.