At a Glance
- Tasks: Support Property Managers and assist with resident queries and administrative tasks.
- Company: Dynamic property management firm focused on excellent resident services.
- Benefits: 25 days holiday, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Join a vibrant team and make a difference in residents' lives every day.
- Qualifications: Strong communication skills, organisation, and customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
Hours of employment are 9.00 AM – 5.30 PM: 25 days holidays per annum.
PERSONAL REQUIREMENTS
- Well developed interpersonal and oral communication skills
- Customer focused
- Ability to multi‑task
- Very strong organisation skills
- Ability to work on own initiative
- Good numerical skills
- Diplomacy
- Ability to prioritise workload and work under pressure
MAIN DUTIES AND RESPONSIBILITIES
- To work as part of a team supporting Property Managers and Head of Property Management dealing with:
- Answering residents queries referring to property manager where applicable
- Invoice processing
- Meet contractors and residents on site when necessary
- Letters and reports
- Carry out property inspections when required
- Ensure mail is dealt within the team (paper & electronic)
- Ensure telephones are answered and clear messages are taken
- Ensure where possible that all enquiries are dealt with rather than referring the enquiry elsewhere
- Assist administrative tasks to ensure a high level delivery of service
- Good knowledge of Microsoft Office software
- Support your team with all aspects of the service
- To be aware of all managers daily tasks/whereabouts and when absent for more than one day ensure emails and mail are read and appropriate action is taken with them
- Respond to correspondence/emails including those from Directors, lessees and tenants – as requested by your team.
- Where a Property Manager is absent and unsure what action should be taken respond advising that the matter will receive attention upon the Property Manager's return
- Contact contractors to ascertain whether they are able to carry out works and issue work order forms from PMS – checking with Directors in the first instance if authorisation is required
- Monitor contractors' performance
- Follow through and complete jobs, updating database
- Issue keys to contractors and monitor safe return – recording this information in the key book
- Ensure that key cabinets are kept secure and closed at the end of each day
- Ensure that inspections of estates are regularly undertaken by the Faraday Inspector and any points raised are actioned
- Arrange meetings and inspections for the Property Managers and undertake inspection/attend meetings as directed
- Issue Draft Minutes to Directors
- Action Minutes
- Update the Approved Contractors List liaising with our Major Works Department and giving feedback of their efforts
- Ensure that all necessary contracts and annual inspections are in place
- On manager's instructions – forward copies of Inspection Reports to Directors and to action salient points
- Advise all lessees and/or tenants of impending works, etc.
- On manager's instructions – write to lessees/tenants/letting agents regarding any matters which may contravene the terms of the lease, i.e. noise/nuisance, satellite dishes, untaxed vehicles, pets, etc.
- On manager's instructions – ensure that insurance claims are affected as soon as possible and, in the case of major insurance claims, liaise with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs
- On manager's instructions – ensure that all contracts and schedule of works for all estates are entered on the computerised system and updated
- On manager's instructions – contact DVLA regarding abandoned cars following procedures
GENERAL
- Answer telephone calls and take the appropriate action
- Check, code and input invoices
- Assisting with works orders
- Produce weekly/monthly/annual reports
- General filing
- Processing paperwork on OnBase and tag as appropriate
- Any other duties as directed
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Property Management Assistant - Resident Services & Admin in Bristol employer: Randstad Solutions Limited
As a Property Management Assistant in Bristol, you will thrive in a supportive and dynamic work environment that values teamwork and customer service excellence. With 25 days of annual leave and opportunities for professional growth, our company fosters a culture of inclusivity and development, ensuring that every employee feels valued and empowered to contribute meaningfully. Join us to be part of a dedicated team that prioritises both resident satisfaction and your career advancement.
Contact Details:
Randstad Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Assistant - Resident Services & Admin in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the interview panel.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or any relevant projects that demonstrate your organisational and communication skills. This can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Management Assistant - Resident Services & Admin in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about interacting with residents and contractors, make sure your application highlights your interpersonal and oral communication skills. We want to see how you can connect with people and handle queries effectively!
Demonstrate Your Organisation Skills:With a lot of tasks on the go, strong organisation skills are key! In your application, share examples of how you've successfully managed multiple responsibilities in the past. We love a good multitasker!
Be Customer-Focused:This position is all about providing top-notch service to residents. Make sure to emphasise your customer-focused approach in your application. Tell us about times when you went above and beyond to help someone out!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Randstad Solutions Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, such as handling resident queries and processing invoices. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Interpersonal Skills
As a Property Management Assistant, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past. This will highlight your ability to handle resident interactions with diplomacy and professionalism.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise your workload. You might want to share specific strategies or tools you use to stay organised, especially when working under pressure. This will reassure the interviewers that you can handle the demands of the role.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, daily challenges, or the company's approach to resident services. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
