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For Companies At a Glance
- Tasks: Lead client relationships and ensure they maximise value from our innovative property management platform.
- Company: Join Plentific, a cutting-edge proptech company transforming property management with cloud-based solutions.
- Benefits: Enjoy flexible working, competitive pay, private healthcare, and a vibrant company culture with social events.
- Why this job: Make a real impact in the property sector while working with top-tier clients and innovative technology.
- Qualifications: Experience in customer success or account management, preferably in SaaS or the housing sector.
- Other info: Be part of a fast-paced team aiming to manage over 2 million properties globally.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.
We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.
Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.
We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.
The Role
As a Strategic Account Director at Plentific, you will serve as a trusted strategic partner to our clients, ensuring they derive maximum value from our solutions and achieve measurable outcomes. You will oversee the end-to-end client journey, from onboarding and adoption to value realisation and continued growth.
You will be responsible for cultivating senior stakeholder relationships, engaging with key decision-makers to gain a deep understanding of their operational challenges and strategic goals. Using tailored recommendations and data-driven insights, you will support clients in optimising their use of Plentific’s platform.
Proactively managing customer health, you will identify and mitigate risks, while fostering long-term relationships based on trust, collaboration, and shared success. In addition to driving retention, you will introduce new features, identify and lead upsell and cross-sell opportunities, and champion full product adoption to further enhance client outcomes.
Responsibilities
- Develop deep expertise in Plentific’s products, services, and the property sector to deliver strategic, value-driven guidance to clients.
- Establish and maintain trusted, long-term relationships with stakeholders at all levels, including senior executives.
- Continuously monitor customer health, proactively identifying and resolving risks, blockers, or adoption challenges.
- Create and maintain comprehensive account plans, ensuring internal systems are regularly updated to reflect retention and growth strategies.
- Identify, qualify, and secure upsell and cross-sell opportunities to expand customer value and deepen engagement.
- Lead contract renewals and manage commercial negotiations, collaborating with internal teams as required.
- Communicate clearly and effectively, adapting messaging to suit executive, operational, and technical audiences.
- Document and report on value delivered through key performance indicators and impact reports, demonstrating clear return on investment.
- Work closely with product, commercial, and support teams to ensure a seamless and cohesive customer experience.
Skills
- Strong relationship management capabilities, with confidence in engaging senior and executive-level stakeholders.
- Excellent problem-solving and critical thinking skills, complemented by a proactive, solutions-oriented approach.
- Proven ability to manage multiple accounts simultaneously, prioritise tasks effectively, and work both independently and as part of a team.
- A data-driven mindset with the ability to articulate and evidence value and outcomes to customers.
- Exceptional planning, communication, and organisational skills.
- A genuine interest in property technology, with the ability to translate complex technical solutions into clear, customer-focused value.
Experience and Qualifications
- Demonstrated experience in customer success, account management, or a related client-facing role within the SaaS industry, preferably in the housing sector.
- Demonstrated success in managing and growing strategic enterprise accounts, with a proven ability to drive client retention, upsell/cross-sell initiatives, and renewal processes.
- Proven ability to build and maintain trusted relationships with senior executives and C-suite stakeholders, particularly in complex or regulated industries.
- Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) to manage accounts, track engagement, and document value delivery.
- Comfortable working in a fast-paced, scale-up environment, with the agility to adapt to evolving priorities and client needs.
- Familiarity with data analytics and reporting tools, with the ability to interpret and present business impact through KPIs and ROI metrics.
- Excellent communication, negotiation, and interpersonal skills, with a focus on delivering measurable customer outcomes.
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- 25 days annual holiday
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
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Strategic Account Director employer: Randstad (Schweiz) AG
Contact Detail:
Randstad (Schweiz) AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Director
✨Tip Number 1
Familiarise yourself with Plentific's platform and its unique features. Understanding how our technology transforms property management will allow you to speak confidently about its benefits during interviews.
✨Tip Number 2
Network with current or former employees of Plentific on platforms like LinkedIn. Engaging in conversations can provide you with insider insights into the company culture and expectations for the Strategic Account Director role.
✨Tip Number 3
Prepare to discuss your experience with managing senior stakeholder relationships. Be ready to share specific examples of how you've successfully navigated complex client interactions and driven value in previous roles.
✨Tip Number 4
Showcase your data-driven mindset by being prepared to discuss how you've used analytics to inform decision-making in past positions. Highlighting your ability to translate data into actionable insights will resonate well with the hiring team.
We think you need these skills to ace Strategic Account Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Strategic Account Director position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer success or account management, particularly within the SaaS industry. Use specific examples that demonstrate your ability to manage strategic accounts and drive client retention.
Showcase Relationship Management Skills: Since the role requires strong relationship management capabilities, provide examples of how you've successfully engaged with senior stakeholders in previous roles. Highlight any achievements in building long-term partnerships.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of Plentific. Mention your genuine interest in property technology and how your skills align with their goal of transforming property management.
How to prepare for a job interview at Randstad (Schweiz) AG
✨Know the Product Inside Out
As a Strategic Account Director, you'll need to demonstrate a deep understanding of Plentific's products and services. Familiarise yourself with the platform's features and how they can solve specific challenges for clients in the property sector.
✨Build Rapport with Stakeholders
Since the role involves engaging with senior executives, practice building rapport quickly. Prepare to discuss how you can address their operational challenges and strategic goals, showcasing your relationship management skills.
✨Showcase Your Data-Driven Mindset
Be ready to discuss how you use data to drive decisions and demonstrate value to clients. Prepare examples of how you've used KPIs and ROI metrics in previous roles to support client success and retention.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully managed multiple accounts or resolved client issues, and be prepared to share these stories.
