KYC - Team Lead

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective – this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.

We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK – and growth accelerating – we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 15,000 reviews.

If you\’re looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste – we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.

Our Core Values

Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

What to Expect

You’ll join Raylo’s growing Risk Operations team at a pivotal time, reporting to the Senior Risk Operations Manager. The team is central to ensuring we scale responsibly, protecting the business from fraud and credit risks while enabling a smooth, compliant customer experience.

This is a player-coach role: you’ll spend around 40% of your time leading, mentoring, and developing a team of KYC and Fraud Investigators, providing guidance, managing workflows, and ensuring excellent team performance. The remaining 60% of your time will be hands-on, taking ownership of complex risk cases, refining fraud detection strategies, and working cross-functionally to improve our risk controls.

Short-term, you’ll embed structure, rigour, and energy into our day-to-day risk operations. Longer-term, you’ll play a key part in scaling our risk processes, helping to build a best-in-class function that balances security, customer experience, and commercial outcomes as we continue to grow.

What You’ll Do

• Lead, coach, and manage the day-to-day performance of the Risk Operations team of 4 associates, conducting regular 1:1s and performance reviews.
• Act as the key escalation point for complex KYC, fraud, and consumer credit cases, providing guidance to the team.
• Oversee the execution of fraud investigations and ensure risk cases are escalated in line with regulatory requirements.
• Drive the development and improvement of our customer onboarding, verification, and credit decisioning workflows.
• Collaborate cross-functionally with the Risk Strategy, Operations, and Compliance teams to enhance risk frameworks.
• Maintain and instil in the team an up-to-date knowledge of FCA compliance, consumer credit, and anti-money laundering regulations.
• Identify inefficiencies and lead automation projectsand process innovations to improve team productivity.
• Develop team reporting and analyse performance data using tools such as Looker, Google Sheets, or Excel.
• Foster a culture of continuous improvement, sharing knowledge and best practices to develop junior team members and uphold team standards.

You’ll Succeed With

• 2+ years of direct people management experience, including coaching, mentoring, and performance management within an operations or risk team.
• 3–5 years of experience in a consumer credit role within an FCA-regulated business, with a strong background in areas such as fraud prevention, KYC, or credit risk.
• Strong working knowledge of AML, CDD, consumer credit principles, and regulatory compliance standards.
• Proficiency in using fraud detection/KYC tools and platforms.
• High attention to detail and a strong analytical mindset, with the ability to spot anomalies and trends.
• Experience working with Excel/Google Sheets and data tools
• Excellent written and verbal communication skills.
• A proactive, collaborative approach to leadership, with a passion for continuous improvement and sustainability.
• Ability to thrive in a fast-paced, mission-driven environment and work independently.

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We\’d love to have a chat and see if you could be a great fit.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo’s success – Stock options for all employees
• Get the latest tech – Exclusive Raylo device lease for employees
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Invest in your growth – L&D budget to support the skills you value
• Fast-track your career – Two performance reviews a year
• Family-first policies – 5 months full pay for primary caregivers, 1 month for secondary caregivers
• Save big on childcare – Workplace nursery scheme for major cost savings
• Perks on perks – Perkbox membership with discounts & wellbeing benefits
• Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties

Hiring Process

What’s next?

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role.

We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.

If there\’s anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.

Stage 1: Talent Screening (30 minutes)

Stage 2: On-site Hiring Manager Interview (45 minutes)

Stage 3: Task Stage: Take-home task (60-90 minutes) > On-site Task Review (15 minutes)

Stage 4: Interview with VP of Operations (45 minutes)

Stage 5: On-site Values-based Interview (45 minutes) & Co-founder Final (45 minutes)

*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.

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