At a Glance
- Tasks: Support patients by directing them to the right healthcare professionals and assist with reception duties.
- Company: Join a dynamic GP-led organisation focused on improving patient care through innovation and teamwork.
- Benefits: Enjoy 27 days annual leave, NHS pension, enhanced family leave, and sick pay.
- Other info: This is a temporary role for one year, starting September 2025, with flexible working hours.
- Why this job: Be part of a mission to transform primary care while working in a supportive and empowering environment.
- Qualifications: Experience in primary care and excellent communication skills are essential; healthcare qualifications are a plus.
Job type: Temporary for 1 year
Start date: 1st September 2025
Working hours: 32 hours per week. Monday & Tuesday 8AM-3PM, Wednesday 10:30AM-6:30PM, Thursday 7:30AM-1PM & Friday 11:30AM-6PM.
Salary: £12.21 per hour
Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Job role overview:
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Duties include but are not limited to:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Enter read/SNOMED CT code data
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Skills and experience:
Essential:
- Experience working in a primary care setting
- Excellent communication skills
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
Desirable:
- Experience working as a care navigator
- Experience using EMIS
- Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- NHS Pension Scheme
- Enhanced family leave
- Enhanced sick pay
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Stafford employer: Randstad (Schweiz) AG
At Castlefields Surgery, we pride ourselves on being a forward-thinking GP-led organisation dedicated to enhancing patient care through innovative practices and a supportive work environment. Our commitment to employee well-being is reflected in our generous benefits package, including 27 days of annual leave and an NHS Pension Scheme, alongside opportunities for professional growth within a collaborative multidisciplinary team. Join us in our mission to transform primary care and make a meaningful impact in the community of Stafford.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Stafford
✨Tip Number 1
Familiarise yourself with the primary care system and the specific challenges it faces. Understanding the context in which the Care Navigator operates will help you demonstrate your knowledge during interviews and show that you're genuinely interested in improving patient care.
✨Tip Number 2
Network with professionals already working in primary care or similar roles. Engaging with current Care Navigators or administrative staff can provide you with insights into the day-to-day responsibilities and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Highlight your communication skills in conversations and during any networking events. As a Care Navigator, you'll need to interact with patients and healthcare professionals regularly, so showcasing your ability to communicate clearly and empathetically is crucial.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations, such as distressed patients or complex queries. Being able to articulate your problem-solving approach will demonstrate your readiness for the role and your commitment to providing excellent patient care.
We think you need these skills to ace Care Navigator in Stafford
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Care Navigator. Review the job description carefully and think about how your skills and experiences align with the requirements.
Tailor Your CV:Customise your CV to highlight relevant experience in primary care settings. Emphasise your communication skills, problem-solving abilities, and any previous roles that involved patient interaction or administrative tasks.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for improving patient care and your understanding of the challenges faced in primary care. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Randstad (Schweiz) AG
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with tasks like signposting patients and handling administrative duties, as this will help you answer questions confidently.
✨Showcase Communication Skills
Since excellent communication is essential for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to demonstrate your clear and polite telephone manner during the interview.
✨Demonstrate Empathy
As a Care Navigator, you'll encounter patients in distressing situations. Prepare to discuss how you've handled sensitive situations in the past, showcasing your ability to be empathetic and supportive.
✨Familiarise with Primary Care Systems
If you have experience using EMIS or similar systems, be sure to mention it. If not, do some research on primary care data entry processes, as this knowledge can set you apart from other candidates.
