At a Glance
- Tasks: Investigate medical devices to ensure patient safety and improve product quality.
- Company: Join a leading healthcare company dedicated to excellence.
- Benefits: Earn £17.19 per hour with flexible night shifts and full training provided.
- Other info: Collaborate globally and enjoy opportunities for career growth.
- Why this job: Be a technical detective and make a real difference in healthcare.
- Qualifications: Strong IT skills and logical thinking; no experience needed.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
The Pay: £17.19 per hour.
The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design. If you have strong IT skills and a logical brain, we provide the full technical training.
Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations.
Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn't perform as expected.
Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
Quality Advocacy: Participate in "Continuous Improvement" projects. Your findings will directly influence how we update and enhance our manufacturing processes.
Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.
Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.
We are looking for a logical thinker who enjoys getting to the bottom of things.
- Analytical & Methodical: You have a "detective" mindset. You enjoy breaking down a problem and following the evidence to a conclusion.
- Documentation Focused: You understand that in the medical world, accuracy is everything. You are comfortable following strict protocols and keeping precise records.
- IT Literate: You are proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly.
- Strong Communicator: You can explain complex technical issues clearly, both in writing and in person.
- Qualified: You have completed secondary education (Maths and English are essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not a requirement.
Complaints Investigator/ Quality Technician in Witney employer: Randstad RIS
Join our Witney laboratory as a Complaints Investigator, where you will be part of a dynamic team dedicated to ensuring global patient safety through meticulous analysis and quality advocacy. We offer a supportive work culture that values continuous improvement and provides comprehensive training for those new to the field, alongside competitive pay and a unique 4 nights on, 4 nights off schedule that promotes work-life balance. With opportunities for professional growth and collaboration with international teams, you'll play a crucial role in maintaining our gold standard in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator/ Quality Technician in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints investigation and quality assurance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your detective skills.
✨Tip Number 3
Showcase your analytical mindset! During interviews, share examples of how you've tackled problems logically and methodically. Highlight any experience with data analysis or quality improvement projects to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Complaints Investigator/ Quality Technician in Witney
Some tips for your application 🫡
Show Your Detective Skills:In your application, highlight any experiences where you've had to analyse problems or investigate issues. We want to see that you have that 'detective' mindset we're looking for!
Be Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use straightforward language and avoid jargon. Remember, we need to understand your skills and experiences without any confusion!
Excel is Key:Since you'll be using Excel to track quality trends, mention any relevant experience you have with it. If you're comfortable with data tracking, let us know how you've used these skills in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Randstad RIS
✨Understand the Role
Before your interview, make sure you fully grasp what a Complaints Investigator does. Familiarise yourself with the responsibilities like analysing medical devices and using Excel for tracking quality trends. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Detective Skills
Since this role requires a 'detective' mindset, prepare to discuss how you've approached problem-solving in the past. Think of examples where you've analysed data or investigated issues methodically. This will demonstrate your analytical skills and logical thinking, which are crucial for the job.
✨Brush Up on Your IT Skills
As you'll be using Microsoft Excel and possibly other software, it’s a good idea to practice your skills beforehand. Be ready to talk about your experience with Excel, especially any functions or features you’re comfortable with. If you can, mention any specific projects where you used these skills effectively.
✨Communicate Clearly
Strong communication is key in this role, especially when translating technical findings into reports. During the interview, practice explaining complex ideas in simple terms. This will not only showcase your communication skills but also your ability to convey important information clearly and concisely.
