Complaints Investigator (Medical Devices)
Are you an analytical thinker with a passion for precision? Join our laboratory as a Complaints Investigator and become a technical detective in the healthcare sector. In this role, you will lead deep-dive investigations into returned medical devices to ensure they maintain the gold standard in global healthcare. Whether you are an ambitious graduate or a professional seeking a career pivot, we provide the full training required to excel in this specialised field.
Responsibilities:
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Perform hands-on investigations by meticulously examining devices to determine the root cause of issues.
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Utilise MS Excel and internal systems to log findings, identify quality trends, and spot emerging patterns.
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Participate in "Continuous Improvement" projects to influence future product design.
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Collaborate with international teams to implement corrective actions.
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Generate technical reports that adhere to strict global regulatory and safety standards.
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Handle the disposal of biohazardous materials in accordance with all safety regulations.
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Biohazard Waste Disposal: You will handle the disposal of biohazardous materials in accordance with all safety regulations.
Qualifications:
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Analytical mindset with a proven ability to follow evidence to a logical conclusion.
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High level of IT literacy, specifically in Word and Excel.
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Strong documentation skills with an uncompromising focus on precision.
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Minimum of secondary education, with essential proficiency in Maths and English.
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Previous experience in a laboratory or regulated environment is considered a valuable asset.
What We Offer:
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Pay: £15.99 (days) per hour / £17.19 (nights) per hour
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Shift Pattern: 4 on 4 off days (7am - 7pm) / nights (7pm - 7am)
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Modern, high-tech laboratory environment.
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On-site parking, electric charging stations, and a subsidised canteen.
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Location: Witney (OX29 0YL moving to OX29 5UX next year).
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Contract Type: Temp Ongoing
To Apply:
If you are ready to make a direct impact on patient safety, please submit your application to this advert. We look forward to hearing from you!
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