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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver an exceptional luxury client experience.
- Company: Join a prestigious brand known for its commitment to excellence.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Be a key player in shaping unforgettable customer experiences in the fashion industry.
- Qualifications: 2-4 years of retail management experience, strong leadership, and a passion for fashion.
- Other info: Flexible hours with opportunities for growth in a dynamic retail setting.
The predicted salary is between 36000 - 60000 £ per year.
The Floor Manager is a key figure who leads and inspires a team of Client Advisors to achieve maximum performance and deliver a luxury client experience. You will be a leader present on the shop floor, responsible for providing real-time coaching, developing team talents, and promoting the Brand's Values as a Brand Ambassador.
Key Responsibilities
- Team & Coaching: Manage, motivate, and develop the team through on-the-job training, feedback sessions, and regular performance reviews.
- Client Experience: Oversee and drive excellence in the client experience, promoting clienteling strategies for customer retention and growth.
- Sales and Operations: Actively sell and be a role model for the selling ceremony. Monitor category performance, collaborating with Merchandising and Visual Merchandising to maximize sales potential.
- Operational Management: Ensure adherence to company policies, support store opening and closing operations (Manager on Duty), and maintain organization standards (back of house and front of house).
Key Requirements
- Minimum of 2-4 years of sales management experience in retail environments, preferably in the luxury sector.
- Proven ability to drive positive and measurable customer experiences.
- Strong business acumen and ability to analyze sales reports to identify trends and propose action plans.
- Excellent leadership, communication, and organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule, including evenings and weekends.
Floor Manager employer: Randstad Professional Italia
Contact Detail:
Randstad Professional Italia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly gets what they're about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or improved client experiences. These stories will help you stand out as a strong candidate for the Floor Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your coaching abilities.
Focus on Client Experience: Since the role is all about delivering a luxury client experience, don’t forget to mention your strategies for enhancing customer satisfaction. We love seeing how you’ve gone above and beyond to create memorable experiences for clients.
Be Data-Driven: We appreciate candidates who can analyse sales reports and identify trends. In your application, include any relevant metrics or achievements that demonstrate your business acumen and how you've used data to drive results.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Randstad Professional Italia
✨Know Your Brand Inside Out
Before the interview, make sure you research the brand thoroughly. Understand its values, mission, and what sets it apart in the luxury market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Be ready to discuss how you motivate and develop team members, as this is crucial for the Floor Manager role.
✨Demonstrate Client-Centric Thinking
Think of specific instances where you've enhanced the client experience. Be prepared to share strategies you've implemented for customer retention and how you've driven sales through exceptional service.
✨Be Ready for Operational Questions
Since operational management is key, brush up on your knowledge of store operations. Be prepared to discuss how you would handle opening and closing procedures, as well as maintaining standards in both the back and front of house.
