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For Companies At a Glance
- Tasks: Serve food and drinks, assist visitors, and maintain a welcoming environment.
- Company: Join the Talkin Tarn team at a beautiful county park café.
- Benefits: Earn £12.85 per hour with flexible part-time shifts and potential for extension.
- Why this job: Enjoy a vibrant work culture while enhancing visitor experiences in nature.
- Qualifications: 3 GCSEs including Maths & English; catering experience preferred.
- Other info: No evening shifts; must be available weekends.
Job Description
Job Title: – Talkin Tarn Waitress/Waiter
Work type: Shifts will vary usually between 5-8 hours a day across 7 days no evenings but do need to be flexible working weekends e.g. 10-3 Thurs-Sun
Salary: £12.85 per hour
Part time– 20-30 hours
Contract:2-3 months (Possibility of extension)
Service Area description
Working in the downstairs kiosk/Tearoom at Talkin Tarn County Park
Purpose of this post
- To serve drinks/food at the café.
- To offer advice/guidance for visitors to Talkin Tarn.
- To carry out basic site maintenance at Talkin Tarn.
Key job specific accountabilities
- To serve customers food and drink from the catering establishments at Talkin Tarn.
- To be the ‘front of house’ staff to visitors using Talkin Tarn to ensure they receive a high-quality visitor experience.
- To support other users of Talkin Tarn, e.g. hirers of rooms/buildings, the water sports operator to ensure they offer a high-quality experience.
- To promote best practice in meeting the requirements of Health & Safety legislation, Food Safety & Hygiene legislation and to comply with any other relevant statutory legislation. Ensuring that all health & safety checks are maintained daily and appropriate records kept.
- Complete paperwork in line with council procedures.
- Undertake duties such as the locking and unlocking of Talkin Tarn Tea Room and Shop, plus toilets. Setting alarm systems and security of depot, other buildings along with responsibility for tools, plant & equipment.
- Promote Best Value, excellence in customer service, a focus on continuous improvement and the promotion of these in the delivery of services and employment within the context of equality of opportunity and cultural diversity.
- Implement and monitor a positive performance culture, complying with policies and procedures that enable delivery of agreed targets and service standards.
- Establish and maintain effective two-way communication with staff, colleagues, Members and customers, seeking out and responding to opinions in order to further enhance the quality of service delivery.
- Undertake such other duties that are required from time to time and are commensurate with this position.
Essential Criteria – Qualifications, knowledge, experience and expertise
- Minimum Educational Requirement – 3 GCSE’s including Maths & English at grades A-C or equivalent
- Basic food hygiene certificate (D)
Experience
- Experience in a catering environment.
- Experience of a service orientated environment
- Positive customer relationships and delivering of customer needs
- Working knowledge of Food Hygiene & Health & Safety regulations
Skills
- Committed to leading / ‘living’ the Council’s principles and core values to ensure that Carlisle continues to be a Clear, Committed and Confident organisation (the 3Cs).
- Commitment to highest levels of service delivery (A,I).
- Flexible and pragmatic approach to work (A,I).
- Professional but friendly outlook and attitude (A,I).
- Self-motivated and enthusiastic and an ability to operate with own initiative (A,I).
- Ability to work as part of and contribute to the value of a team approach (A,I).
- Confident and tactful.
- Ability to work without supervision.
- Committed to the delivery of customer focused services and continuous service improvement.
- Good customer relation skills.
- Ability to resolve problems using initiative and diplomacy.
- Ability to deal with diverse range of people including angry and irate people.
- Able to remain calm and courteous at all times.
- Willingness to participate in relevant training to ensure continuing Professional Development.
Waitress/Waiter employer: Randstad Perm Professionals
Contact Detail:
Randstad Perm Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waitress/Waiter
✨Tip Number 1
Familiarise yourself with the Talkin Tarn County Park and its offerings. Knowing the menu, the park's features, and common visitor questions will help you stand out during your interactions with customers.
✨Tip Number 2
Demonstrate your customer service skills in any informal settings before the interview. Whether it's at a café or during social gatherings, practice being friendly and attentive to others, as this will reflect well on your ability to engage with visitors.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend availability, showing that you're adaptable and willing to work shifts will make you a more attractive candidate.
✨Tip Number 4
Highlight any previous experience in catering or customer service during conversations. Sharing specific examples of how you've handled difficult situations or provided excellent service can set you apart from other applicants.
We think you need these skills to ace Waitress/Waiter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering and customer service. Emphasise any previous roles where you served food and drinks, and mention your ability to work in a team and handle customer queries.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the importance of providing excellent customer service. Mention your flexibility with working hours and your commitment to health and safety standards.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as your knowledge of food hygiene, ability to remain calm under pressure, and experience in a service-oriented environment. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Perm Professionals
✨Showcase Your Customer Service Skills
As a waitress/waiter, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled difficult customers or gone above and beyond to ensure a great experience for diners.
✨Demonstrate Flexibility
Since the job requires flexibility with shifts, highlight your availability and willingness to work weekends and varying hours. Mention any previous experiences where you adapted to changing schedules or demands.
✨Knowledge of Food Hygiene and Safety
Familiarise yourself with basic food hygiene and health & safety regulations. You might be asked about these during the interview, so showing that you understand their importance will set you apart from other candidates.
✨Emphasise Teamwork and Communication
This role involves working closely with others, so be ready to discuss your teamwork skills. Share examples of how you've effectively communicated with colleagues to enhance service delivery and resolve issues.
