Operations Manager

An exciting opportunity has arisen for an experienced Operations Manager to join the team at one of the City of London's most prestigious trophy assets. Delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focussed on soft services, within a single complex building. Strategically positioned at the crossroads of the financial and insurance districts, the property lies within walking distance of Monument, Bank and Liverpool Street stations. Responsibilities Manage relationships with third-party service providers (cleaning, security, reception and maintenance) to ensure Service Level Agreements (SLAs) are met. Ensure full compliance with UK health and safety regulations and internal group security policies. Conduct regular risk assessments and safety audits. Assist with the preparation and management of the property service charge budget. Assist with service charge reconciliations, accruals, prepayments, and year-end processes. Check and approve expenditure against service charge budgets. Provide best in class customer service to internal and external customer base. Maintain regular and effective communication with clients and tenants. Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business Monitor works conducted/service provided by suppliers. Audit and inspect supplier delivery. Measure and report supplier performance against agreed SLAs. Prepare management reports for a variety of stakeholders and attend/chair management meetings as required. Undertake regular building inspections, complete reports and initiate/progress any required works. Ensure compliance with all current statutory legislation in respect of health and safety and the environment. Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team. Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR. Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations. Person specification Qualifications/Key Skills Strong IT skills, particularly Microsoft Excel and property/financial management systems. Excellent organisational and time-management skills. Degree or equivalent or by experience. Membership or Associate Membership of IWFM or RICS. National General Certificate in Occupational Safety and Health - accredited by NEBOSH. Key Competencies Strong commercial and financial awareness Excellent organisational and time-management skills. Attention to detail and accurate record keeping. Confident contractor and supplier management. Excellent communication and stakeholder-management skills. Ability to prioritise competing operational requirements. Proactive approach to risk management. Ability to challenge costs and identify operational efficiencies. Professional, accountable, and customer-focused approach. Experience Proven experience in Operations or Facilities Management, ideally within a corporate environment or a high-spec London office building. Understanding of commercial leases and the landlord and tenant relationship. Good understanding of service charge budgets and accounting principles. Management of in-house and supplier staff. Management of supplier relationships. Good health and safety and environmental knowledge. Excellent English language skills - both written and spoken. Strong IT skills, particularly Microsoft Excel and property/financial management systems. MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily. Experience of managing single-site environments. Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m. We are proud to offer award-winning benefits to support and reward our employees: Heath