The Vegner Group is seeking a Customer Experience Agent to join the Croydon office. You will act as the bridge between frontline support and specialist teams, handling escalated tenant queries and delivering timely resolutions with empathy.
Key responsibilities include logging complaints, guiding junior advisors, and contributing to knowledge bases to improve service quality. The role requires GCSE A-C and Level 2 Leasehold Management with strong communication and problem-solving skills.
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Escalation Support Specialist – Customer Experience employer: Randstad NV
As a Senior ServiceNow Solution Architect, you will thrive in a dynamic work environment that champions innovation and collaboration. Our company offers competitive benefits, a strong focus on employee development, and a culture that values diversity and inclusion, making it an excellent place for professionals seeking to make a significant impact in the field of IT service management. Located in a vibrant area, we provide unique opportunities for networking and professional growth, ensuring that your career can flourish alongside our cutting-edge projects.
