At a Glance
- Tasks: Investigate medical devices, analyse data, and improve product design for patient safety.
- Company: Join a leading healthcare company dedicated to quality and innovation.
- Benefits: Earn £17.19 per hour with a flexible night shift schedule and full training provided.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Be a technical detective and make a real difference in global healthcare.
- Qualifications: Strong IT skills and a logical mindset; no experience needed.
The predicted salary is between 35000 - 40000 € per year.
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
Schedule & Pay
- Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
- Pay: £17.19 per hour.
Role Summary
Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design. No experience? No problem: if you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations.
Key Responsibilities
- Meticulously examine customer-returned devices.
- Use technical tools and logic to determine exactly why a product didn't perform as expected.
- Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
- Participate in 'Continuous Improvement' projects. Findings directly influence how we update and enhance our manufacturing processes.
- Share insights with local and international teams to ensure corrective actions are taken across the organisation.
- Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.
Qualifications & Skills
- Logical thinker who enjoys getting to the bottom of things.
- Analytical & Methodical: a 'detective' mindset; enjoy breaking down problems and following evidence to a conclusion.
- Documentation Focused: comfortable following strict protocols and keeping precise records.
- IT Literate: proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly.
- Strong Communicator: able to explain complex technical issues clearly, both in writing and in person.
- Secondary education completed (Maths and English essential).
- Experience in a lab or with Root Cause Analysis (RCA) is a plus but not required.
Quality Investigator & Root Cause Analyst (Night Shift) in Witney employer: Randstad Inhouse Services
Join our Witney laboratory as a Quality Investigator & Root Cause Analyst, where you'll be part of a dynamic team dedicated to ensuring global patient safety through meticulous analysis and investigation. We offer a supportive work culture that values continuous improvement and employee growth, providing comprehensive training for those new to the field. With a unique night shift schedule that allows for a balanced work-life routine, this role not only offers competitive pay but also the opportunity to make a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Investigator & Root Cause Analyst (Night Shift) in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality investigation and root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your analytical skills during interviews! Bring examples of how you've tackled problems in the past, even if they’re from different fields. This will demonstrate your detective mindset and ability to think critically.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to global patient safety.
We think you need these skills to ace Quality Investigator & Root Cause Analyst (Night Shift) in Witney
Some tips for your application 🫡
Show Off Your Detective Skills:In your application, highlight any experiences where you've had to analyse problems or investigate issues. We want to see that you have that 'detective' mindset and can break down complex situations logically.
Be Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use straightforward language and avoid jargon. Remember, we need to understand your skills and experiences without any confusion!
Excel at Excel:Since you'll be using MS Excel a lot in this role, mention any relevant experience you have with it. If you've tracked data or identified trends before, let us know! It’ll show us you're ready to dive into the technical side of things.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Randstad Inhouse Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Quality Investigator & Root Cause Analyst. Familiarise yourself with the key responsibilities, especially around analysing medical devices and using Excel for tracking quality trends. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Detective Skills
Since this role requires a 'detective' mindset, prepare to discuss examples where you've used logical thinking to solve problems. Think of situations where you had to analyse data or investigate an issue. Even if it's not directly related to a lab environment, showcasing your analytical skills will impress the interviewers.
✨Brush Up on Your IT Skills
As the job mentions strong IT skills, be ready to talk about your proficiency with Microsoft Office, particularly Excel. If you have experience with any data-tracking software, mention that too! You might even want to practice using Excel functions or creating reports to demonstrate your capabilities during the interview.
✨Communicate Clearly and Concisely
Since you'll need to translate technical findings into clear reports, practice explaining complex concepts in simple terms. During the interview, focus on being articulate and concise when answering questions. This will show that you can communicate effectively with both technical and non-technical teams, which is crucial for the role.
