At a Glance
- Tasks: Investigate medical devices, analyse data, and improve product quality.
- Company: Join a leading healthcare company dedicated to patient safety.
- Benefits: Earn £17.19 per hour with flexible night shifts and full training provided.
- Other info: Collaborate globally and enjoy opportunities for career growth.
- Why this job: Be a technical detective and make a real difference in healthcare.
- Qualifications: Strong IT skills and logical thinking; no experience needed.
The predicted salary is between 35000 - 40000 € per year.
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
The Pay: £17.19 per hour.
The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design. If you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations.
- Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn't perform as expected.
- Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
- Quality Advocacy: Participate in 'Continuous Improvement' projects. Your findings will directly influence how we update and enhance our manufacturing processes.
- Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.
- Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.
We are looking for a logical thinker who enjoys getting to the bottom of things.
- Analytical & Methodical: You have a 'detective' mindset. You enjoy breaking down a problem and following the evidence to a conclusion.
- Documentation Focused: You understand that in the medical world, accuracy is everything. You are comfortable following strict protocols and keeping precise records.
- IT Literate: You are proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly.
- Strong Communicator: You can explain complex technical issues clearly, both in writing and in person.
- Qualified: You have completed secondary education (Maths and English are essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not a requirement.
Complaints Investigator/ Quality Technician in Witney employer: Randstad Inhouse Services
Join our Witney laboratory as a Complaints Investigator, where you will be part of a dynamic team dedicated to ensuring global patient safety through meticulous analysis and quality advocacy. We offer a supportive work culture that values continuous improvement and provides comprehensive training for those new to the field, alongside competitive pay and a unique 4 nights on, 4 nights off schedule that promotes work-life balance. With opportunities for professional growth and collaboration with international teams, you'll play a crucial role in maintaining our gold standard in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator/ Quality Technician in Witney
✨Tip Number 1
Get your detective hat on! When you’re preparing for interviews, think about how you can showcase your analytical skills. Use examples from your past experiences where you’ve solved problems or identified trends, even if it’s not directly related to complaints investigation.
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Practice makes perfect! Before your interview, brush up on your Excel skills and be ready to discuss how you would use data to track quality trends. Maybe even prepare a mini case study to demonstrate your thought process during the interview.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application reflects your logical thinking and attention to detail, as these are key traits we’re looking for in a Complaints Investigator.
We think you need these skills to ace Complaints Investigator/ Quality Technician in Witney
Some tips for your application 🫡
Show Off Your Detective Skills:In your application, highlight any experiences where you've had to analyse problems or investigate issues. We want to see that you have that 'detective' mindset we’re after!
Be Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use straightforward language and avoid jargon. Remember, accuracy is key in our field, so let’s keep it precise!
Excel at Excel:Since you'll be using Excel to track quality trends, mention any relevant experience you have with it. If you're a whiz at data analysis, let us know how you’ve used those skills in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Randstad Inhouse Services
✨Show Off Your Detective Skills
Since the role is all about being a technical detective, think of examples from your past where you've solved problems or investigated issues. Prepare to discuss how you approach a problem methodically and what steps you take to get to the root cause.
✨Excel at Excel
Brush up on your Excel skills before the interview. Be ready to talk about how you've used Excel in the past, whether for tracking data or identifying trends. If you can, bring along a sample of your work or be prepared to discuss how you would use it in this role.
✨Communicate Clearly
As a Complaints Investigator, you'll need to explain complex findings clearly. Practice articulating your thoughts on technical issues in simple terms. You might even want to prepare a brief explanation of a past project or investigation that showcases your communication skills.
✨Emphasise Your Team Spirit
This role involves global collaboration, so highlight any experience you have working in teams. Share examples of how you've contributed to group projects or communicated effectively with colleagues from different backgrounds. Show that you're not just a lone wolf but a team player!
