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For Companies At a Glance
- Tasks: Provide essential customer support via live chat and solve problems for clients.
- Company: Leading eCommerce software provider with a focus on innovation.
- Benefits: Private medical insurance, hands-on experience, and flexible remote work after training.
- Why this job: Kickstart your IT career with real-world experience in a supportive environment.
- Qualifications: Strong communication skills and GCSE Grade C in Maths and English.
- Other info: 18-month apprenticeship with great opportunities for growth.
The predicted salary is between 800 - 1400 £ per month.
A prominent eCommerce software provider is seeking a Digital Support Technician Apprentice to provide essential customer support via live chat. The ideal candidate will possess strong communication skills and a problem-solving mindset, and should have at least a GCSE Grade C in Maths and English.
This apprenticeship offers an 18-month contract with hands-on experience, along with benefits such as private medical insurance. The position is based in Leicester, with flexibility for remote work after training.
Digital Support Technician Apprentice – Start Your IT Career in London employer: Randstad Inhouse Services
Contact Detail:
Randstad Inhouse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technician Apprentice – Start Your IT Career in London
✨Tip Number 1
Get to know the company! Research their products and services, especially in eCommerce. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves customer support via live chat, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges. Be ready to discuss these during interviews to demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Digital Support Technician Apprentice – Start Your IT Career in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be providing customer support, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Highlight Your Problem-Solving Mindset: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in the past. This will show us that you have the right mindset for the role.
Mention Your Qualifications: Don’t forget to include your GCSEs, especially your grades in Maths and English. This is important for us to see that you meet the basic requirements for the apprenticeship.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and it shows us that you're keen to join our team!
How to prepare for a job interview at Randstad Inhouse Services
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around customer support tools and eCommerce platforms. Being able to discuss common technical issues and solutions will show that you're ready to dive into the role.
✨Show Off Your Communication Skills
Since this role involves live chat support, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a tech problem and how to solve it.
✨Demonstrate Your Problem-Solving Mindset
Prepare examples of past experiences where you've successfully solved problems, whether in school or during any previous jobs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, training opportunities, or what a typical day looks like for a Digital Support Technician Apprentice. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
