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- Tasks: Provide first-line support via live chat and solve customer issues.
- Company: Leading eCommerce software provider in Leicester with a focus on innovation.
- Benefits: Gain practical training and experience while earning a starting salary.
- Why this job: Kickstart your IT career and develop valuable customer support skills.
- Qualifications: GCSE Grade C/4 in Maths & English required.
- Other info: Join a dynamic team and enjoy opportunities for growth.
The predicted salary is between 800 - 1400 £ per month.
A leading eCommerce software provider in Leicester is seeking a Digital Support Technician Apprentice to kickstart an IT career. This apprenticeship focuses on customer support, requiring excellent communication skills and a passion for problem-solving. The role involves first-line support through live chat and collaboration, ensuring customers receive the best service.
Candidates should possess at least GCSE Grade C/4 in Maths & English. The position offers practical training and a starting salary under the National Apprenticeship Wage.
Digital Support Technician Apprentice — Live Chat in Leicester employer: Randstad Inhouse Services
Contact Detail:
Randstad Inhouse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technician Apprentice — Live Chat in Leicester
✨Tip Number 1
Get familiar with the company! Research their products and services, and understand their customer base. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, try role-playing common scenarios with friends or family. The more comfortable you are with problem-solving on the spot, the better you'll perform in live chat situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application, and applying directly can sometimes give you an edge. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Digital Support Technician Apprentice — Live Chat in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer support, make sure your written application highlights your communication skills. Use clear and concise language, and don’t shy away from showing your personality – we want to see how you connect with others!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific experiences or skills that relate directly to the Digital Support Technician role. This shows us you’re genuinely interested and have done your homework!
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in the past. Whether it’s a tricky tech issue or a customer query, let us know how you approached it and what the outcome was.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply through our website. It’s straightforward and ensures we receive all the necessary information. Plus, it’s the best way to kickstart your journey with us at StudySmarter!
How to prepare for a job interview at Randstad Inhouse Services
✨Know Your Stuff
Before the interview, make sure you understand the basics of eCommerce software and customer support. Brush up on common issues customers face and think about how you would solve them. This will show your passion for problem-solving and your readiness to jump into the role.
✨Practice Your Communication Skills
Since this role involves live chat support, practice clear and concise communication. You could even do mock interviews with friends or family, focusing on explaining technical concepts in simple terms. This will help you feel more confident during the actual interview.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is key. Be prepared to discuss why you want to start a career in IT and what excites you about the apprenticeship. Employers love candidates who are eager to grow and develop their skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.
