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For Companies At a Glance
- Tasks: Provide first-line customer support via live chat and enhance customer success.
- Company: Leading eCommerce software provider with a focus on innovation and customer growth.
- Benefits: National Apprenticeship Wage, 1 WFH day after training, and hands-on learning.
- Why this job: Kickstart your IT career while making a real impact on customer experiences.
- Qualifications: GCSE Grade C/4+ in Maths & English; passion for helping others.
- Other info: Dynamic team culture with opportunities for rapid skill development.
Overview
IT Support (Digital Support Technician – Level 3 Apprenticeship)
Ready to launch your IT career in eCommerce? We\’re looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you\’ll be the crucial first point of contact, ensuring customer success via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.
The Opportunity
- Role: First-line customer support via live chat. You\’ll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources.
- Location: Leicester (20-min walk from train station) – Office-based, with 1 WFH day after training.
- Compensation: National Apprenticeship Wage ( 15,704).
- Hours: Monday – Friday, a variation of standard office hours
- Length: 18-month apprenticeship. 80% practical, hands-on learning for rapid skill development.
About Us
Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration.
What We\’re Looking For
- Essential: GCSE Grade C/4+ in Maths & English (or equivalent).
- Eligibility Note: This Level 3 Apprenticeship is for new learning. If you hold an IT related qualification higher than Level 2 (e.g., Level 3, Level 4, Degree, or Masters), you will be ineligible.
- You\\\’ll Bring:
- Clear Communicator: Skilled in expressing ideas effectively, written & verbal.
- Problem Solver: Logical, quick-thinking, and solution-focused.
- Customer Champion: Passionate about delivering exceptional customer experiences.
- Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration.
- Organized Multitasker: Efficiently manages multiple tasks to success.
Your Apprenticeship Journey & Benefits
You\’ll complete a Level 3 Digital Support Technician Apprenticeship, covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace experience, preparing you for a successful career in IT.
Why Join Us?
- Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
- Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don\\\’t settle for the status quo. Every risk teaches us something new.
- Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask \\\’How can we help?\\\’ striving always to make a meaningful
- Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication-with customers, partners, and team members-is essential for building strong relationships.
- Private Medical Insurance
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Junior Customer Support Executive Apprentice employer: Randstad Inhouse Services
Contact Detail:
Randstad Inhouse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Support Executive Apprentice
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your enthusiasm and how you fit right into their team.
✨Tip Number 2
Practice your live chat skills! Set up mock scenarios with friends or family where you can troubleshoot issues. The more comfortable you are, the better you'll handle real customer queries.
✨Tip Number 3
Be proactive during your interview! Ask questions about their support processes and how they measure customer satisfaction. This shows you're genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior Customer Support Executive Apprentice
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer support and IT! Share any relevant experiences or projects that highlight your love for helping others. This will make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Use keywords from the listing, like 'problem solver' and 'clear communicator', to show we’re on the same page.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your writing. Authenticity goes a long way in making a connection with us.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Randstad Inhouse Services
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Junior Customer Support Executive Apprentice, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable expressing your ideas both verbally and in writing.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you approach problem-solving. Think of examples from your past experiences where you successfully diagnosed an issue or helped someone out. Highlighting your logical thinking and solution-focused mindset will resonate well with the interviewers.
✨Demonstrate Your Passion for Customer Service
Make sure to convey your enthusiasm for helping others. Share any relevant experiences where you went above and beyond to assist someone. This will illustrate that you’re not just looking for a job, but are genuinely invested in delivering exceptional customer experiences.
