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For Companies At a Glance
- Tasks: Provide first-line customer support via live chat, diagnosing and resolving issues.
- Company: Join a leading eCommerce software provider focused on innovation and customer success.
- Benefits: Enjoy a blend of hands-on learning, remote work options, and private medical insurance.
- Why this job: Kickstart your IT career in a dynamic environment that values customer growth and innovation.
- Qualifications: GCSE Grade C/4+ in Maths & English required; no higher IT qualifications allowed.
- Other info: 18-month apprenticeship with 80% practical learning and a supportive team culture.
Overview
IT Support (Digital Support Technician – Level 3 Apprenticeship)
Ready to launch your IT career in eCommerce? We\\\’re looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you\\\’ll be the crucial first point of contact, ensuring customer success via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.
Responsibilities
- Role: First-line customer support via live chat. You\\\’ll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources.
- Location details: Leicester (20-min walk from train station) – Office-based, with 1 WFH day after training.
- Compensation: National Apprenticeship Wage (£15,704).
- Hours: Monday – Friday, a variation of standard office hours.
- Length: 18-month apprenticeship. 80% practical, hands-on learning for rapid skill development.
About Us
Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration.
What We\’re Looking For
- Essential: GCSE Grade C/4+ in Maths & English (or equivalent).
- Eligibility Note: This Level 3 Apprenticeship is for new learning. If you hold an IT related qualification higher than Level 2 (e.g., Level 3, Level 4, Degree, or Masters), you will be ineligible.
- You\\\’ll Bring:
- Clear Communicator: Skilled in expressing ideas effectively, written & verbal.
- Problem Solver: Logical, quick-thinking, and solution-focused.
- Customer Champion: Passionate about delivering exceptional customer experiences.
- Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration.
- Organized Multitasker: Efficiently manages multiple tasks to success.
Your Apprenticeship Journey & Benefits
You\\\’ll complete a Level 3 Digital Support Technician Apprenticeship, covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace experience, preparing you for a successful career in IT.
Why Join Us?
- Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
- Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don\\\’t settle for the status quo. Every risk teaches us something new.
- Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask \\\”How can we help?\\\” striving always to make a meaningful
- Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication-with customers, partners, and team members-is essential for building strong relationships.
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Junior Customer Support Executive Apprentice employer: Randstad Inhouse Services
Contact Detail:
Randstad Inhouse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Support Executive Apprentice
✨Tip Number 1
Familiarise yourself with the eCommerce industry and the specific software solutions our client offers. Understanding their products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a live chat format. You can do this by engaging in online forums or customer service simulations to get comfortable with responding quickly and clearly to customer inquiries.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled challenges in the past. Think about situations where you had to think on your feet or resolve issues efficiently, as these experiences will be valuable in a customer support role.
✨Tip Number 4
Network with current or former apprentices in similar roles. They can provide insights into the apprenticeship experience and share tips on what to expect, which can help you feel more prepared and confident when applying.
We think you need these skills to ace Junior Customer Support Executive Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Junior Customer Support Executive Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, experiences, and education. Emphasise your communication abilities, problem-solving skills, and any customer service experience you may have. Make sure it is well-structured and free of errors.
Write a Strong Cover Letter: Compose a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to join their team and how you can contribute to their mission of enhancing customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer support roles.
How to prepare for a job interview at Randstad Inhouse Services
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping customers during the interview. Share any previous experiences where you provided support or solved problems, even if they were informal. This will demonstrate that you genuinely care about delivering exceptional customer experiences.
✨Demonstrate Logical Thinking
Since the role requires logical thinking and problem-solving skills, be prepared to discuss how you approach challenges. You might be asked situational questions, so think of examples where you diagnosed a problem and found a solution quickly.
✨Communicate Clearly
As a Junior Customer Support Executive Apprentice, clear communication is key. Practice articulating your thoughts concisely and effectively. During the interview, ensure you listen carefully and respond thoughtfully to questions, showcasing your verbal communication skills.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the company and the role. You could inquire about the training process, team dynamics, or how success is measured in the position. It’s a great way to demonstrate your proactive attitude.
