Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support via live chat, diagnosing and resolving customer inquiries.
- Company: Join a leading eCommerce software provider focused on innovation and customer success.
- Benefits: Enjoy an 18-month apprenticeship with hands-on learning, plus a day of remote work after training.
- Why this job: Kickstart your IT career in a dynamic environment that values customer growth and innovation.
- Qualifications: GCSE Grade C/4+ in Maths & English required; no higher IT qualifications allowed.
- Other info: Located in Leicester, just a 20-minute walk from the train station.
IT Support (Digital Support Technician – Level 3 Apprenticeship) Ready to launch your IT career in eCommerce? We\’re looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you\’ll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via live chat. You\’ll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) – Office-based, with 1 WFH day after training. Compensation: National Apprenticeship Wage (£15,704). Hours: Monday – Friday, a variation of standard office hours Length: 18-month apprenticeship. 80% practical, hands-on learning for rapid skill development.About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We\’re Looking For Essential: GCSE Grade C/4+ in Maths & English (or equivalent). Eligibility Note: This Level 3 Apprenticeship is for new learning. If you hold an IT related qualification higher than Level 2 (e.g., Level 3, Level 4, Degree, or Masters), you may be ineligible. You\’ll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success.Your Apprenticeship Journey & Benefits You\’ll complete a Level 3 Digital Support Technician Apprenticeship, covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace experience, preparing you for a successful career in IT. Why Join Us? Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf. Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don\’t settle for the status quo. Every risk teaches us something new. Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask \’How can we help?\’ striving always to make a meaningful Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication-with customers, partners, and team members-is essential for building strong relationships. Private Medical InsuranceRandstadDigitalApprenticeships
First Line Support - IT Apprenticeship employer: Randstad Inhouse Services
Contact Detail:
Randstad Inhouse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support - IT Apprenticeship
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. This will not only help you during the interview but also demonstrate your proactive approach to learning and problem-solving.
✨Tip Number 2
Practice your communication skills, especially in a live chat format. You can do this by engaging in mock chats with friends or using online platforms to simulate customer interactions.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings will allow you to speak confidently about how you can contribute to customer success.
✨Tip Number 4
Showcase your enthusiasm for IT and customer service during any interactions with the team. A positive attitude and eagerness to learn can set you apart from other candidates.
We think you need these skills to ace First Line Support - IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Digital Support Technician Apprentice. Emphasise your problem-solving abilities, communication skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and helping others. Mention why you are interested in this apprenticeship and how your skills make you a great fit for the team.
Highlight Relevant Qualifications: Ensure you clearly state your GCSE grades in Maths and English, as these are essential for the application. If you have any additional qualifications or certifications related to IT, be sure to include them.
Showcase Your Passion: In your application, express your passion for technology and customer support. Share any personal projects or experiences that demonstrate your interest in IT and your proactive approach to learning.
How to prepare for a job interview at Randstad Inhouse Services
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and helping others during the interview. Share any relevant experiences or projects that demonstrate your interest in IT support, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Think of examples where you've successfully diagnosed issues or provided solutions, even if they are from personal experiences or academic projects. This will showcase your logical thinking and ability to handle customer inquiries.
✨Practice Clear Communication
Since the role involves first-line support via live chat, practice articulating your thoughts clearly and concisely. You might want to do mock interviews or explain technical concepts to a friend to ensure you can communicate effectively under pressure.
✨Research the Company
Familiarise yourself with the company's mission and values. Understanding their focus on customer growth and innovation will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.