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For Companies At a Glance
- Tasks: Provide essential customer support via live chat and solve problems for clients.
- Company: Leading eCommerce software provider with a focus on innovation.
- Benefits: Private medical insurance, hands-on experience, and flexible remote work after training.
- Why this job: Kickstart your IT career with real-world experience in a supportive environment.
- Qualifications: Strong communication skills and GCSE Grade C in Maths and English.
- Other info: 18-month apprenticeship with great opportunities for growth.
The predicted salary is between 800 - 1400 £ per month.
A prominent eCommerce software provider is seeking a Digital Support Technician Apprentice to provide essential customer support via live chat. The ideal candidate will possess strong communication skills and a problem-solving mindset, and should have at least a GCSE Grade C in Maths and English.
This apprenticeship offers an 18-month contract with hands-on experience, along with benefits such as private medical insurance. The position is based in Leicester, with flexibility for remote work after training.
Digital Support Technician Apprentice – Start Your IT Career employer: Randstad Inhouse Services
Contact Detail:
Randstad Inhouse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technician Apprentice – Start Your IT Career
✨Tip Number 1
Get to know the company! Research their products and services, and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves customer support via live chat, try role-playing scenarios with friends or family. The more comfortable you are with problem-solving on the spot, the better you'll perform.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Digital Support Technician Apprentice – Start Your IT Career
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be providing customer support, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Highlight Your Problem-Solving Mindset: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in the past. This will show us that you have the right mindset for the role.
Tailor Your Application: Make your application stand out by tailoring it to the Digital Support Technician role. Mention specific skills or experiences that relate directly to the job description, like any tech-related projects or customer service experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Randstad Inhouse Services
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around customer support tools and eCommerce platforms. Being able to discuss common technical issues and solutions will show that you're ready to dive into the role.
✨Show Off Your Communication Skills
Since this role involves live chat support, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a tech problem and how you'd solve it.
✨Problem-Solving Scenarios
Prepare for situational questions by thinking of examples where you've successfully solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research the Company
Familiarise yourself with the eCommerce software provider's products and services. Understanding their mission and values will help you align your answers with what they’re looking for in a candidate.
