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- Tasks: Answer calls, process orders, and keep the inbox organised in a friendly team.
- Company: Join DS Smith, a supportive workplace focused on excellent customer service.
- Benefits: Earn £13.50 per hour, enjoy paid holidays, and access exclusive discounts.
- Why this job: Gain valuable experience in administration while working in a collaborative environment.
- Qualifications: Previous reception or admin experience and strong communication skills required.
- Other info: Opportunity for progression into permanent roles and a chance to earn referral bonuses.
The predicted salary is between 10 - 16 £ per hour.
We currently have a temporary role available within the DS Smith site at Smethwick. This role is ideal for someone with previous customer service/administration/reception experience.
Role: Administrator/Receptionist
Shifts: Monday - Friday, 8.30am - 4.30pm
Pay: £13.50 per hour
Duration: 3 months initially
Location: DS Smith, 14-15 Padgets Ln, Redditch B98 0RA
Role & Responsibilities:
- Ensuring calls are answered and the inbox is up to date.
- Answering the phones.
- Customer order processing.
- Monitoring the inbox and digitally filing them or forwarding to the correct person.
- Printing off any orders.
- Filing and photocopying paper copies of invoices/orders.
Requirements:
- Previous experience as a receptionist/administrator.
- Ability to work effectively as part of a team.
- Good communication skills.
- Reliability and punctuality.
Benefits:
- Advice and editing on your current CV.
- Dedicated team throughout your journey within the role.
- Paid holiday.
- Exclusive online services including restaurant and retail discounts.
- Chance to receive £25 for referring a friend.
- Opportunity for progression into permanent roles.
- Competitive rates of pay.
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Customer Service Advisor employer: Randstad Inhouse Services
Contact Detail:
Randstad Inhouse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research DS Smith and understand their values. When you know what they stand for, you can tailor your conversation to show how you fit into their culture. This will help you stand out during interviews!
✨Tip Number 2
Practice common interview questions related to customer service and administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Network with current or former employees of DS Smith on platforms like LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you ace the process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator/Receptionist role. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Use clear language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Randstad Inhouse Services
✨Know Your Stuff
Make sure you brush up on your previous customer service and administration experience. Be ready to share specific examples of how you've handled calls, processed orders, or managed an inbox. This will show that you understand the role and can hit the ground running.
✨Show Off Your Team Spirit
Since this role involves working in a friendly, collaborative team, be prepared to discuss how you work well with others. Share stories that highlight your ability to communicate effectively and support your colleagues, as teamwork is key in this position.
✨Be Punctual and Reliable
Reliability is crucial for this role, so make sure to arrive on time for your interview. It’s a great way to demonstrate your punctuality and commitment. Plus, it gives you a chance to settle in and calm any nerves before the interview starts.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company culture or the specifics of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Plus, it keeps the conversation flowing!