At a Glance
- Tasks: Investigate medical devices, analyse data, and collaborate globally to enhance product quality.
- Company: Join a leading healthcare company dedicated to patient safety and quality.
- Benefits: Competitive pay, full training provided, and flexible night shifts.
- Other info: Dynamic role with opportunities for growth and global collaboration.
- Why this job: Be a technical detective and make a real difference in healthcare.
- Qualifications: Strong IT skills and logical thinking; no prior experience needed.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
The Pay: 17.19 per hour.
The Role:
- Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.
- No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training.
- Your work ensures that our products remain the gold standard in healthcare.
- You won’t just be checking boxes; you’ll be performing deep-dive investigations.
- Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn’t perform as expected.
- Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
- Quality Advocacy: Participate in Continuous Improvement projects. Your findings will directly influence how we update and enhance our manufacturing processes.
- Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.
- Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet standards.
Complaints Investigator/ Quality Technician employer: Randstad Inhouse Services
Join our Witney laboratory as a Complaints Investigator, where you will be part of a dynamic team dedicated to ensuring global patient safety through meticulous analysis and hands-on testing of medical devices. We pride ourselves on fostering a collaborative work culture that values continuous improvement and employee growth, offering comprehensive training for those new to the field. With a competitive pay structure and a unique night shift schedule that allows for extended time off, this role provides a meaningful opportunity to make a real impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator/ Quality Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints investigation and quality assurance. We recommend using the STAR method to structure your answers – it helps you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your analytical skills! During interviews, be ready to discuss how you've used data to solve problems or improve processes. This is key for a role that involves deep-dive investigations and quality advocacy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints Investigator/ Quality Technician
Some tips for your application 🫡
Show Your Detective Skills:In your application, highlight any experience or skills that showcase your analytical thinking. We want to see how you approach problem-solving, just like a detective would!
Excel is Your Best Friend:Since you'll be using Excel to track quality trends, mention any relevant experience you have with it. If you're a whiz at data analysis, let us know – we love a good data sleuth!
Be Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. We appreciate straightforwardness, especially when it comes to technical findings. Keep it simple and to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Randstad Inhouse Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Complaints Investigator. Familiarise yourself with the responsibilities like analysing medical devices and using Excel for tracking quality trends. This will help you speak confidently about how your skills align with what they’re looking for.
✨Show Off Your Problem-Solving Skills
Since this role involves deep-dive investigations, be prepared to discuss examples where you've solved complex problems. Think of situations where you used logic and technical skills to identify issues and how you approached finding solutions. This will demonstrate your analytical mindset.
✨Brush Up on Your Excel Skills
As you'll be using Excel to log findings and track trends, it’s a good idea to brush up on your Excel skills before the interview. Be ready to talk about any experience you have with data analysis or how you would approach using Excel in this role. They’ll appreciate your proactive attitude!
✨Emphasise Team Collaboration
This position requires collaboration with global teams, so highlight any experience you have working in teams or across departments. Share examples of how you’ve communicated effectively and contributed to group projects. This shows you’re not just a lone wolf but someone who can work well with others.
