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For Companies At a Glance
- Tasks: Onboard customers, drive engagement, and prevent churn in a dynamic tech environment.
- Company: Join a leading multinational technology company with a strong reputation for innovation.
- Benefits: Enjoy hybrid working options and a competitive day rate of up to £142.
- Why this job: Be part of a vibrant team, make an impact, and develop your skills in customer success.
- Qualifications: 2+ years in onboarding, marketing, or customer success; tech-savvy with strong relationship skills.
- Other info: This is a 15-month temporary role based in Central London.
The predicted salary is between 25000 - 42000 £ per year.
We are partnering with a multinational technology company in their search for a Customer Onboarding Specialist. This is a 15 month temporary role based in Central London offering hybrid working and a day rate of up to £142 per day for the right candidate.
As the Onboarding Specialist, you will be responsible for onboarding customers, driving engagement and identifying customers at risk of churning. You will monitor onboarding health, identify risk leading to churn and build internal relationships with the internal sales team, product team and solutions consultants.
The right candidate will have:
- 2+ years onboarding/marketing/customer success experience
- Experience onboarding customers and helping them adopt and utilise products/services
- Business savvy with strong relationship building skills
- Ideally previous background within a technology/subscription based businesses
Onboarding Specialist employer: Randstad Finance
Contact Detail:
Randstad Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the onboarding processes used in technology companies. Understanding common practices and tools can help you speak confidently about how you would approach customer onboarding.
✨Tip Number 2
Network with current or former Onboarding Specialists in the tech industry. They can provide insights into the role and share tips on what employers are looking for, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully onboarded customers in the past. Highlight your relationship-building skills and any metrics that demonstrate your impact on customer engagement and retention.
✨Tip Number 4
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will allow you to tailor your approach to onboarding and show your genuine interest in helping customers succeed.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in onboarding, customer success, and relationship building. Use specific examples that demonstrate your ability to engage customers and reduce churn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer onboarding and your understanding of the technology sector. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your business acumen and any experience you have with subscription-based services. This will show that you understand the unique challenges and opportunities in this field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Finance
✨Showcase Your Onboarding Experience
Be prepared to discuss your previous onboarding experiences in detail. Highlight specific examples where you successfully onboarded customers and helped them adopt products or services, as this will demonstrate your capability for the role.
✨Understand Customer Engagement Strategies
Familiarise yourself with effective customer engagement strategies. Be ready to share how you've driven customer engagement in past roles, as this is crucial for identifying customers at risk of churning.
✨Build Relationships with Internal Teams
Since the role involves building relationships with sales, product, and solutions teams, think of examples where you've collaborated with different departments. This will show your ability to work cross-functionally and enhance the onboarding process.
✨Demonstrate Business Savvy
Prepare to discuss your understanding of the technology and subscription-based business models. Being able to articulate how these models impact customer success will set you apart as a knowledgeable candidate.
