Security Officer

Location: Dartford Crossing Estate

Contract: Initial 6-month contract, with a strong possibility of perm

Working Hours & Shift Pattern: 12-hour shifts operating on a 4-on / 4-off rotation schedule (12-hour days or 12-hour nights). 5am - 5pm & 5pm - 5am

Start: ASAP

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Security Officer to ensure the efficient and safe operation of the Dartford Depot by working as an active, key member of a professional Security Team.

Key Interfaces

• General Public and Emergency Services
• Security Officer colleagues and Security Manager
• CPS staff and management
• National Highways (Highways England) and DVSA personnel
• Contractors and visitors

Key Accountabilities & Responsibilities

• Work dynamically as part of a Security Operatives team across key operational areas, including the Kent Marshalling Area (KMA), Security Office, Cycle Transport, and Dartford Security Patrols.
• CCTV Operations: Monitor and operate security CCTV systems continuously.
• Cycle Transport Support: Safely assist and facilitate the transport of cyclists across the River Crossing.
• Patrols & Audits: Conduct routine foot and vehicle patrols and audits across the network and depots.
• Incident Response: Respond rapidly and effectively to all security-related incidents.
• Access Control: Manage key issuance and control contractor permits.
• Compliance & Administration: Accurately maintain security procedure audit trails, robustly enforce security policies, and support the Security Office Administrator.
• Safety & Principles: Always adhere to organisational Security Principles with a relentless focus on Zero Harm.

Kent Marshalling Area (KMA) Specific Duties

• Marshal all incoming vehicles into the KMA and monitor the Forward Tanker bay.
• Safely process Dangerous Goods Vehicles in compliance with regulations.
• Provide first-class customer service to drivers, contractors, and visitors.
• Liaise with DVSA officers and emergency services, including preparing KMA as an Emergency Services Rendezvous Point (RVP) when required.
• Execute instructions from the Control Room Manager regarding vehicle movements within and from the KMA.

Qualifications, Skills & Experience

• Experience: Desirable background in customer service, general security, specific security disciplines, and First Aid.
• Licence: Full UK driving licence with the ability to drive a 4x4 patrol vehicle in all weather conditions.
• Customer Service Focus: Courteous, confident, and highly professional manner across all interactions.
• Communication: Clear, objective, and effective communication skills at all organizational levels.
• Work Ethic & Attributes: Self-motivated, highly organized, flexible, skilled at multi-tasking and problem-solving under pressure.
• Professional Standards: Willingness to travel to other Connect Plus sites, wear corporate uniform, attend training courses, and participate in meetings as required.

Behavioural Competencies

• Results Driven: Demonstrates passion and energy for work; tackles challenges head-on to resolve issues efficiently.
• Focus on Excellence: Goes the extra mile to exceed expectations and continuously searches for value-adding operational improvements.
• Teamwork & Collaboration: Prioritizes team goals over personal agendas and proactively shares knowledge and ideas.
• Customer Focus: Dedicated to meeting customer expectations and actively seeks feedback to enhance services.
• Operational Excellence: Plans and organizes tasks to achieve maximum efficiency safely and consistently.
• Adaptability: Learns quickly, responds positively to changing business demands, and thrives in dynamic environments.