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- Tasks: Support our Operations team by managing assignments and coordinating career coaching services.
- Company: Join Randstad RiseSmart, the fastest growing outplacement and talent mobility company globally.
- Benefits: Enjoy a flexible working environment, internal growth opportunities, and a supportive culture.
- Why this job: Be part of a friendly team that values your development and promotes inclusivity.
- Qualifications: Strong organisational skills, attention to detail, and excellent customer service abilities required.
- Other info: This is a 12-month fixed-term contract based in the UK, preferably Birmingham or London.
The predicted salary is between 28800 - 43200 £ per year.
Randstad RiseSmart is the world’s fastest growing outplacement and talent mobility company. We partner with companies across the globe as they flex, adapt and transform their businesses. As part of Randstad Group, the #1 HR Services company, we empower our customers to engage their employees, strengthen their brands, and become employers of choice through innovative and relevant career development, redeployment, outplacement and HR consulting and training services. We are a fast-growing business in an exciting market, and the smooth running of our projects and services is critical to our success. We need an Operations Assistant to help our Operations and Delivery team.
One of the key strengths of the career coaching service we provide for our clients is that each participating employee has a team of three people to support them: a coach, a CV writer and a job searcher. This role will be focused on supporting all aspects of the career coaching service and is a great opportunity to upskill as part of a supportive and friendly team.
Type of contract: Fixed-term contract (12 months)
Location: UK (preferable Birmingham or London)
Key Responsibilities:
- Assigning work to our CV writing & coaching teams & track number of assignments and rates
- Checking and following up on overdue CV writing milestones
- Responding to coach and CV writer queries via email, Google Chat or phone
- Monitoring the Google Chat forums for questions from coaches
- Helping to coordinate workshops, training sessions and networking sessions
- Running regular reports to monitor global referrals
- Adding the schedule of live webinars to our internal systems
- Supporting the Ops team with admin tasks
- Ad hoc operations reporting in Excel
- Managing outreach and scheduling automation process
- Communicating via email and telephone to the participants receiving the program
What we would like you to have:
- Very good organisational skills to manage several work assignments simultaneously
- Attention to detail to keep track of multiple assignments, coach details and dates
- Good time management to be aware of upcoming deadlines and think ahead
- Friendly manner when dealing with CV writers and coaches to resolve any issues
- Logical thinking and problem-solving skills to deal with any schedule conflicts or delivery issues
- Good computer skills to use our systems and standard office apps to manage yourself and your work
- Customer service skills are essential in order to communicate with our participants, coaches, CV writers and other key stakeholders.
What can you expect in return?
- An empathetic culture and supportive leadership who prioritise your well-being and personal development
- Ability to grow in multiple areas in the company. We offer internal career opportunities, international mobility and a fully flexible working environment.
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities.
If you are passionate about bringing people and organisations together and want to be part of a global organisation with development opportunities, we would love to hear from you so please apply now! We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Operations Assistant employer: Randstad Enterprise
Contact Detail:
Randstad Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the tools and platforms mentioned in the job description, such as Google Chat and Excel. Being comfortable with these tools will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This could be through specific scenarios where you successfully juggled deadlines or coordinated teams.
✨Tip Number 3
Research Randstad RiseSmart and their approach to career coaching services. Understanding their mission and values will allow you to align your answers during the interview and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss your customer service experience, as it's essential for this role. Think of specific instances where you resolved issues or improved communication with clients, coaches, or team members, highlighting your friendly and problem-solving approach.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Operations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in organisational skills, customer service, and any administrative tasks you've handled. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for supporting the career coaching service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Randstad Enterprise
✨Showcase Your Organisational Skills
As an Operations Assistant, you'll need to juggle multiple tasks. Be prepared to discuss specific examples from your past experiences where you successfully managed several assignments at once. Highlight your methods for staying organised and meeting deadlines.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. During the interview, mention instances where your keen eye for detail helped prevent errors or improved processes. This will show that you understand the importance of accuracy in operations.
✨Exhibit Strong Communication Skills
You'll be interacting with various stakeholders, so it's essential to demonstrate your customer service skills. Prepare to share examples of how you've effectively communicated with team members or clients to resolve issues or provide support.
✨Prepare for Problem-Solving Scenarios
Logical thinking and problem-solving are key aspects of the role. Be ready to tackle hypothetical scenarios during the interview. Think about how you would handle scheduling conflicts or delivery issues, and articulate your thought process clearly.
