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- Tasks: Support career coaching services, manage assignments, and coordinate workshops.
- Company: Join Randstad RiseSmart, a leading global outplacement and talent mobility company.
- Benefits: Enjoy flexible working, personal development, and a supportive culture.
- Why this job: Be part of a friendly team that values diversity and offers growth opportunities.
- Qualifications: Strong organisational skills, attention to detail, and customer service experience required.
- Other info: This is a 12-month fixed-term contract based in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Randstad RiseSmart is the world’s fastest growing outplacement and talent mobility company. We partner with companies across the globe as they flex, adapt and transform their businesses. As part of Randstad Group, the #1 HR Services company, we empower our customers to engage their employees, strengthen their brands, and become employers of choice through innovative and relevant career development, redeployment, outplacement and HR consulting and training services.
We are a fast-growing business in an exciting market, and the smooth running of our projects and services is critical to our success. We need an Operations Assistant to help our Operations and Delivery team.
One of the key strengths of the career coaching service we provide for our clients is that each participating employee has a team of three people to support them: a coach, a CV writer and a job searcher. This role will be focused on supporting all aspects of the career coaching service and is a great opportunity to upskill as part of a supportive and friendly team.
Type of contract: Fixed-term contract (12 months)
Location: UK (preferable Birmingham or London)
Key Responsibilities:
- Assigning work to our CV writing & coaching teams & track number of assignments and rates
- Checking and following up on overdue CV writing milestones
- Responding to coach and CV writer queries via email, Google Chat or phone
- Monitoring the Google Chat forums for questions from coaches
- Helping to coordinate workshops, training sessions and networking sessions
- Running regular reports to monitor global referrals
- Adding the schedule of live webinars to our internal systems
- Supporting the Ops team with admin tasks
- Ad hoc operations reporting in Excel
- Managing outreach and scheduling automation process
- Communicating via email and telephone to the participants receiving the program
What we would like you to have:
- Very good organisational skills to manage several work assignments simultaneously
- Attention to detail to keep track of multiple assignments, coach details and dates
- Good time management to be aware of upcoming deadlines and think ahead
- Friendly manner when dealing with CV writers and coaches to resolve any issues
- Logical thinking and problem-solving skills to deal with any schedule conflicts or delivery issues
- Good computer skills to use our systems and standard office apps to manage yourself and your work
- Customer service skills are essential in order to communicate with our participants, coaches, CV writers and other key stakeholders.
What can you expect in return?
- An empathetic culture and supportive leadership who prioritise your well-being and personal development
- Ability to grow in multiple areas in the company. We offer internal career opportunities, international mobility and a fully flexible working environment.
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities.
If you are passionate about bringing people and organisations together and want to be part of a global organisation with development opportunities, we would love to hear from you so please apply now!
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Operations Assistant employer: Randstad Enterprise
Contact Detail:
Randstad Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the tools and software mentioned in the job description, such as Google Chat and Excel. Being comfortable with these platforms will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This could be through previous work experiences or even personal projects that required careful planning and execution.
✨Tip Number 3
Research Randstad RiseSmart and their approach to career coaching services. Understanding their mission and values will allow you to align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your customer service experience, as this role involves communication with various stakeholders. Think of specific instances where you resolved issues or provided support, highlighting your friendly manner and problem-solving skills.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Assistant role. Emphasise your organisational skills, attention to detail, and any previous experience in customer service or administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Randstad RiseSmart that resonate with you, such as their commitment to employee development and support.
Highlight Relevant Skills: In your application, clearly outline your time management abilities, problem-solving skills, and proficiency with office applications. Use examples from past experiences to demonstrate how you've successfully managed multiple assignments or resolved conflicts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Assistant role.
How to prepare for a job interview at Randstad Enterprise
✨Showcase Your Organisational Skills
As an Operations Assistant, you'll need to manage multiple assignments simultaneously. Be prepared to discuss specific examples from your past experiences where you successfully organised tasks or projects, highlighting your attention to detail and time management skills.
✨Demonstrate Problem-Solving Abilities
Logical thinking and problem-solving are key in this role. Think of scenarios where you've had to resolve conflicts or delivery issues, and be ready to explain how you approached these challenges during the interview.
✨Emphasise Your Customer Service Skills
You'll be communicating with various stakeholders, so it's important to showcase your friendly manner and customer service experience. Prepare to share examples of how you've effectively dealt with queries or resolved issues in a professional setting.
✨Familiarise Yourself with Their Tools
Good computer skills are essential for this position. Before the interview, take some time to learn about the tools and systems mentioned in the job description, such as Google Chat and Excel, so you can confidently discuss your proficiency with them.
