At a Glance
- Tasks: Perform quality checks and ensure high standards in complaint resolution.
- Company: Join Randstad Sourceright, a leader in recruitment services.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on integrity and collaboration.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: Experience in financial services and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote (UK based only)
Contract length: 12 months
Are you a detail-oriented professional with a passion for driving high standards and positive customer outcomes? Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a dedicated Quality Control Associate to join a dynamic Resolutions team. In this role, you will be instrumental in upholding values of integrity and trust, playing a critical part in resolving complex complaints and providing independent data and insight.
About the Role
You will be responsible for performing rigorous quality checks on the activity of the complaints team. Your work will directly impact how the business investigates, resolves and responds to complaints that carry financial, regulatory or reputational implications.
Key Responsibilities:
- Quality Assurance: Conduct detailed QC checks to ensure customers receive appropriate outcomes and that any customer detriment is proactively identified and addressed.
- Compliance Oversight: Ensure all correspondence meets internal standards and that team members understand and adhere to regulatory reporting practices.
- Coaching & Feedback: Provide complaint handlers with guidance, monitor calls, and deliver direct feedback to enhance performance.
- Risk Management: Escalate matters involving regulatory, reputational, or financial risk to protect business integrity.
- Collaborative Improvement: Work cross-functionally to share specialist knowledge and drive improvements in the overall customer experience.
About You
To be successful in this role, you should possess:
- Financial Services Expertise: A relevant background in the UK financial services sector, including formal complaint-handling experience.
- Qualifications: IOC1: CISI Introduction to Securities and Investments (or a commitment to gain this qualification within 6 months).
- Analytical Mindset: Exceptional accuracy and attention to detail.
- Communication Skills: The ability to influence and negotiate at all levels, with experience in providing coaching and constructive feedback.
- Technical Proficiency: Strong user of Microsoft Office, including Word, Outlook, and Excel.
Quality Control Associate in Lincoln employer: Randstad Enterprise
As a Quality Improvement Lead at our Lincoln-based manufacturing organisation, you will be part of a world leader in the energy sector, dedicated to fostering a culture of quality and continuous improvement. We offer a collaborative work environment that prioritises employee growth through training and development opportunities, ensuring you can enhance your skills while contributing to impactful projects. Our commitment to innovation and sustainability not only drives our success but also provides you with a meaningful career path in a dynamic industry.
