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- Tasks: Support sales teams by managing customer issues and ensuring satisfaction.
- Company: Join Randstad Sourceright, a leader in global financial services.
- Benefits: Enjoy flexible benefits tailored to your needs, including expert guidance.
- Why this job: Be part of a dynamic team focused on customer success and impactful results.
- Qualifications: Strong communication, prioritisation, and relationship-building skills required.
- Other info: This is a fixed-term contract until March 2026 with potential for extension.
The predicted salary is between 28800 - 43200 £ per year.
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Operations Manager @ Randstad Sourceright, A Randstad Enterprise Business | CIPD Level 3
Overview:
Randstad Sourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Sales Support Executive. This role will be based out of the Northampton office.
This role is FTC and will be until March 2026 with a possible extension.
The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, and will work alongside multiple areas of sales that could include Account Development, Corporate Sales and Partnerships to deliver these key results.
Responsibilities:
- Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.
- Proactively manage customer operational issues / requests for information / MI – taking ownership and ensuring delivery.
- Monitor level of customer service and satisfaction based on CSAT and the client\’s internal satisfaction surveys.
- May be required to act as a product champion, liaising with representatives from other internal teams to provide expertise in their area.
- Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams.
- Potential to support some mid-size implementations with Corporate Sales Manager.
- Identifying and recommending appropriate actions to resolve any issues that have the potential to stall implementation.
- Working with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process.
- Support the wider Enablement teams on achieving the best results for key objectives.
- Liaise with team members and other colleagues to obtain data for reports.
- Take the appropriate decision and prioritisation calls to ensure the timely delivery of the role’s activities.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements.
- Communication Skills
- Prioritisation Skills
- Relationship Building Skills
- Basic IT/PC Knowledge
What we offer:
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\’s why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Contract
Job function
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Job function
Customer Service and Administrative
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Account Support Executive employer: Randstad Enterprise
Contact Detail:
Randstad Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the specific products and services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Randstad Sourceright on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Account Support Executive role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your relationship-building skills in detail. Think of specific examples where you've successfully managed customer relationships or resolved issues, as these are crucial for the role and will showcase your suitability.
✨Tip Number 4
Stay updated on customer service trends and best practices. Being able to speak about how you can enhance customer satisfaction and operational efficiency will set you apart from other candidates and show that you're proactive.
We think you need these skills to ace Account Support Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Account Support Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your communication, prioritisation, and relationship-building skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer relationships or resolved operational issues in the past.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working with Randstad Sourceright and how you can contribute to their goals.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Enterprise
✨Showcase Your Relationship-Building Skills
As an Account Support Executive, you'll need to develop and maintain relationships with various teams. Be prepared to discuss your past experiences in building strong professional relationships and how you can apply those skills in this role.
✨Demonstrate Proactive Problem-Solving
The role requires managing customer operational issues effectively. Think of examples where you've taken ownership of a problem and successfully resolved it. Highlight your ability to anticipate issues before they arise.
✨Prepare for Customer Satisfaction Metrics
Understanding customer satisfaction is key in this position. Familiarise yourself with common metrics like CSAT and be ready to discuss how you've contributed to improving customer satisfaction in previous roles.
✨Familiarise Yourself with Reporting Tools
You'll be producing various reports for management. Brush up on your IT skills and any reporting tools you've used in the past. Be ready to explain how you can leverage these tools to provide valuable insights.
