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For Companies At a Glance
- Tasks: Support sales teams by managing customer issues and ensuring satisfaction.
- Company: Join a global financial services organisation with a strong reputation.
- Benefits: Enjoy flexible benefits tailored to your needs, including support for personal milestones.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer experiences.
- Qualifications: Strong communication, prioritisation, and relationship-building skills are essential.
- Other info: This is a 6-month fixed-term contract based in Northampton.
The predicted salary is between 21600 - 37800 £ per year.
Job Description
Job Title: Account Support Executive
Location: Northampton
Salary – £27,000 PA
6 Month FTC
Overview:
Randstad Sourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Sales Support Executive. This role will be based out of the Northampton office.
The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, and will work alongside multiple areas of sales that could include Account Development, Corporate Sales and Partnerships to deliver these key results.
Responsibilities:
- Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.
- Proactively manage customer operational issues / requests for information / MI – taking ownership and ensuring delivery.
- Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys.
- May be required to act as a product champion, liaising with representatives from other internal teams to provide expertise in their area.
- Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams.
- Potential to support some mid-size implementations with Corporate Sales Manager.
- Identifying and recommending appropriate actions to resolve any issues that have the potential to stall implementation.
- Working with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process.
- Support the wider Enablement teams on achieving the best results for key objectives.
- Liaise with team members and other colleagues to obtain data for reports.
- Take the appropriate decision and prioritisation calls to ensure the timely delivery of the role’s activities.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements.
Essential Skills:
- Communication Skills
- Prioritisation Skills
- Relationship Building Skills
- Customer Service/Sales Skills
- Basic IT/PC Knowledge
What we offer:
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Account Support Consultant employer: Randstad Enterprise
Contact Detail:
Randstad Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Consultant
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the specific products and services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the organisation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships or resolved operational issues in the past. This will showcase your relevant experience and problem-solving skills, which are crucial for the Account Support Consultant role.
✨Tip Number 4
Stay updated on the latest trends in customer service and sales support. Being knowledgeable about current best practices will not only impress interviewers but also show that you're proactive and committed to continuous improvement.
We think you need these skills to ace Account Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Support Consultant role. Focus on your communication, prioritisation, and relationship-building skills, as these are essential for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or resolved operational issues in the past.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided customer service or sales support. Use metrics or outcomes to demonstrate your impact, such as improvements in customer satisfaction scores.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Enterprise
✨Showcase Your Communication Skills
As an Account Support Consultant, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you successfully communicated with clients or team members.
✨Highlight Relationship Building Experience
This role requires building relationships with various stakeholders. Share specific instances where you've developed strong professional relationships, particularly in a sales or customer service context. This will show your potential employer that you can foster collaboration.
✨Demonstrate Problem-Solving Abilities
You may face operational issues in this role, so be ready to discuss how you've tackled challenges in the past. Prepare a few examples of problems you've solved, focusing on your thought process and the outcomes achieved.
✨Prepare for Questions on Customer Satisfaction
Understanding customer satisfaction metrics is crucial. Familiarise yourself with concepts like CSAT and be ready to discuss how you've contributed to improving customer experiences in previous roles. This shows your commitment to delivering excellent service.
