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- Tasks: Monitor traffic systems, log incidents, and provide first-line support.
- Company: Join Yunex, part of Siemens UK, a leader in global infrastructure.
- Benefits: Enjoy hybrid work options after training and potential temp-to-perm opportunities.
- Why this job: Be part of a vital team managing London's traffic; make a real impact!
- Qualifications: Experience in 1st Line Support or similar IT roles is essential.
- Other info: Flexible shifts with overtime available; training provided for success.
The predicted salary is between 24000 - 36000 £ per year.
Location: Unit 19, St Andrews Way, London, E3 3PA (Hybrid after training)
Contract Length: 6 months (with potential extension/temp-to-perm opportunity)
Shift Pattern: 4 days on / 4 days off (includes nights and weekends); Training: Mon-Fri, 9am–5pm
This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to meet strict service levels.
Responsibilities:
- Monitor and log incidents through the fault management system
- Carry out live checks of 400–600 traffic cameras, ensuring all systems are operational
- Act as first point of contact for stakeholders (e.g. Outstations, Comms team, Field Operators)
- Escalate incidents to the 2nd and 3rd line teams as required
- Navigate and operate the Instation System UI to troubleshoot issues
- Ensure compliance with SLA and business-critical metrics
- Register faults and assist callers with routing their issues appropriately
- Support continuous improvement by providing system/process feedback
- Adhere to Quality Management, Health and Safety, and Security protocols
Key Skills / Experience Required:
- Essential: Experience in a 1st Line Support or Service Management Centre environment
- Familiarity with IT ticketing systems and incident management processes
- Proficient in Microsoft Excel and other Microsoft Office applications
- High attention to detail – especially when reviewing camera feeds and data logs
- Strong communication and team-working skills
- Ability to work shifts, including weekends and nights
- Desirable: Experience working in an IT/data centre or technical operations environment
- Knowledge of traffic or transport infrastructure systems
- Previous work in a fault-detection or real-time monitoring setting
Additional Information:
- Training: 4–6 weeks in-office (Mon–Fri, 9am–5pm)
- Post-training: Half of shifts WFH, on a 4-on / 4-off rotating schedule
- Shifts: Day: 07:30am – 6:45pm Night: 19:30pm – 06:45am (Every 2 weeks)
- Overtime: Available to cover sickness/absence
- Team Structure: 1st Line Team: Expanding from 12 to 16 Support from 2nd and 3rd Line Teams Supervisor coverage during weekdays
1st Line Support Operator (London) employer: Randstad Enterprise
Contact Detail:
Randstad Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Operator (London)
✨Tip Number 1
Familiarise yourself with the specific incident management systems used in the role. Research common tools and software that 1st Line Support Operators typically use, as this knowledge can set you apart during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in monitoring systems and fault detection. Being able to demonstrate your ability to troubleshoot issues effectively will show that you're ready for the challenges of the job.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare for shift work by demonstrating your flexibility and commitment to working nights and weekends. Highlight any previous experience you have with shift patterns to reassure employers of your adaptability.
We think you need these skills to ace 1st Line Support Operator (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or similar roles. Emphasise your familiarity with IT ticketing systems and incident management processes, as well as your proficiency in Microsoft Office applications.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Mention your attention to detail and ability to work under pressure, as these are crucial for monitoring traffic systems.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully managed incidents or provided technical support. Highlight any experience with fault management systems or real-time monitoring settings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Randstad Enterprise
✨Know Your Technical Stuff
Make sure you're familiar with the basics of incident management systems and IT ticketing processes. Brush up on your knowledge of Microsoft Excel and other Office applications, as these will likely come up during the interview.
✨Demonstrate Attention to Detail
Since this role involves monitoring traffic cameras and data logs, be prepared to discuss how you ensure accuracy in your work. Share examples from past experiences where your attention to detail made a difference.
✨Show Your Communication Skills
As the first point of contact for stakeholders, strong communication is key. Practice explaining technical issues in simple terms and be ready to showcase your teamwork abilities during the interview.
✨Be Ready for Shift Work
This position requires flexibility with shifts, including nights and weekends. Be honest about your availability and express your willingness to adapt to the shift pattern, as this shows commitment to the role.
