At a Glance
- Tasks: Manage customer orders, resolve inquiries, and ensure satisfaction in a fast-paced environment.
- Company: Join a leading global organisation focused on health and safety.
- Benefits: Flexible hours, hybrid work options, and professional growth opportunities.
- Other info: Enjoy a supportive environment with comprehensive onboarding and training.
- Why this job: Make a real impact while developing your career in customer service.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 29200 - 29200 £ per year.
Location: Hemel Hempstead, UK (Hybrid / WFH options available)
Salary: £29,200 equivalent (£14.95 per hour)
Position Type: 12-Month Contract (Full-Time)
Hours: 37.5 hours per week (Flexible hours between 08:00 - 17:00)
Start Date: ASAP
About the Role
Join our collaborative, forward-thinking team as a Senior Customer Service Representative. In this pivotal role, you will contribute to our global mission to make the world healthier, cleaner, and safer. You will act as a key point of contact for both internal and external customers, taking ownership of the entire service lifecycle—from initial inquiry and managing quotations right through to order fulfilment and tracking shipments. If you thrive in a fast-paced environment, love problem-solving, and pride yourself on exceptional attention to detail, this is the perfect opportunity to grow your career within a world-class organisation.
Day-to-Day Responsibilities
- Order & Quote Management: Efficiently process customer orders, manage quotations, and maintain accurate data within our ERP and CRM systems.
- Customer Advocacy: Resolve customer inquiries and track shipments proactively to ensure maximum satisfaction.
- Cross-Functional Collaboration: Partner with internal teams to deliver outstanding, seamless service results.
- Continuous Improvement: Contribute your ideas to routine process improvement initiatives, keeping our core values of Integrity, Intensity, Innovation, and Involvement at the heart of what you do.
- Professional Diplomacy: Manage multiple priorities under deadlines while maintaining a positive, professional, and diplomatic approach to customer interactions.
What We Are Looking For
- Experience: Minimum 1 year of dedicated customer service experience, ideally within a Shared Service Centre (SSC) or multinational/corporate environment.
- Technical Skills: Strong experience with CRM and ERP systems. SAP-C11 experience is highly preferred (general ERP training can be provided if you have background in similar systems like Oracle/SAP).
- Communication: Exceptional written and verbal English communication skills. (An additional European language is highly valued but not required).
- Education & Certifications: High School diploma or equivalent required; a Government Body award or equivalent certification is a plus.
- Attributes: A proactive problem-solver with excellent organisational skills, great attention to detail, and a collaborative team attitude.
What's in it for You?
- Work-Life Balance: Enjoy flexible working hours (8am-5pm window) and a hybrid model with work-from-home options.
- Professional Growth: Gain valuable experience and development opportunities in a leading global organisation committed to scientific innovation.
- Supportive Environment: Benefit from comprehensive onboarding and cross-training support.
Interview Process
We like to keep things streamlined. The interview process consists of a single 45-minute Microsoft Teams call.
How to Apply
If you are an experienced customer service professional ready to hit the ground running in an impactful role, apply today for immediate consideration!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sr Customer Service Representative employer: Randstad Engineering
Join a dynamic and innovative team in Hemel Hempstead as a Senior Customer Service Representative, where you will enjoy a flexible work-life balance with hybrid working options. Our supportive environment fosters professional growth through comprehensive onboarding and cross-training, ensuring you thrive in your role while contributing to our mission of making the world healthier, cleaner, and safer.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service scenarios. Think about how you can demonstrate your problem-solving skills and attention to detail, as these are key for the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Sr Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role of Senior Customer Service Representative, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since exceptional written communication is key for this role, ensure your application is clear, concise, and free of errors. We’re looking for someone who can articulate their thoughts well, so let your personality shine through in your writing!
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We love proactive problem-solvers, so give us a glimpse of your thought process and how you’ve made a positive impact in customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you considered for this exciting opportunity as a Senior Customer Service Representative!
How to prepare for a job interview at Randstad Engineering
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s mission and values. Since this role is all about customer service, brush up on your knowledge of CRM and ERP systems, especially if you have experience with SAP or similar platforms. Being able to discuss how your skills align with their needs will impress the interviewer.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. This role requires a proactive problem-solver, so having specific stories ready will demonstrate your capability and fit for the position.
✨Practice Your Communication
Since exceptional communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
