At a Glance
- Tasks: Investigate returned medical devices to ensure patient safety and improve product design.
- Company: Join a leading healthcare laboratory in Witney with a focus on quality.
- Benefits: Earn £17.19 per hour with a flexible 4 on, 4 off night schedule.
- Other info: Collaborate globally and participate in continuous improvement projects.
- Why this job: Be a technical detective and make a real impact on global healthcare standards.
- Qualifications: Strong IT skills and logical thinking; training provided for the right candidate.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
The Pay: £17.19 per hour.
The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.
No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations.
Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn't perform as expected.
Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
Quality Advocacy: Participate in "Continuous Improvement" projects. Your findings will directly influence how we update and enhance our manufacturing processes.
Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.
Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.
We are looking for a logical thinker who enjoys getting to the bottom of things.
Analytical & Methodical: You have a "detective" mindset. You enjoy breaking down a problem and following the evidence to a conclusion.
Documentation Focused: You understand that in the medical world, accuracy is everything. You are comfortable following strict protocols and keeping precise records.
IT Literate: You are proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly.
Strong Communicator: You can explain complex technical issues clearly, both in writing and in person.
Qualified: You have completed secondary education (Maths and English are essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not a requirement.
Quality Detective: Complaints & RCA in Witney employer: Randstad Employment Bureau
Join our Witney laboratory as a Quality Detective, where you will play a crucial role in ensuring global patient safety through meticulous investigation of medical devices. We pride ourselves on fostering a collaborative and innovative work culture that values continuous improvement and employee growth, offering comprehensive training for those new to the field. With a competitive pay structure and a unique 4 nights on, 4 nights off schedule, this position not only provides meaningful work but also promotes a healthy work-life balance.
Contact Details:
Randstad Employment Bureau Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Detective: Complaints & RCA in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality investigation. Think about how your logical thinking and IT skills can shine through in your answers.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've tackled problems in the past, even if they’re not directly related to complaints investigation. It’s all about demonstrating that detective mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Detective: Complaints & RCA in Witney
Some tips for your application 🫡
Show Off Your Detective Skills:In your application, highlight any experiences where you've had to analyse problems or investigate issues. We want to see that you have that 'detective' mindset and can break down complex situations.
Be Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use straightforward language and avoid jargon. Remember, we need to understand your technical findings just as much as you do!
Excel is Key:Since you'll be using Excel to track quality trends, mention any relevant experience you have with it. If you're a whiz at data sleuthing, let us know how you've used Excel in the past to solve problems or identify patterns.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Randstad Employment Bureau
✨Show Off Your Detective Skills
Prepare to discuss your analytical mindset and how you approach problem-solving. Think of examples where you've had to dig deep to find a solution, even if it's not in a lab setting. This role is all about being a quality detective, so highlight your logical thinking and attention to detail.
✨Excel at Excel
Since you'll be using Excel to track quality trends, brush up on your skills before the interview. Be ready to talk about any experience you have with data analysis or tracking, and consider mentioning specific functions or tools you're familiar with. If you can demonstrate your IT literacy, it’ll definitely work in your favour.
✨Communicate Clearly
Practice explaining complex ideas in simple terms. You’ll need to translate technical findings into clear reports, so think about how you would explain a tricky concept to someone without a technical background. Good communication is key, so show that you can articulate your thoughts effectively.
✨Emphasise Continuous Improvement
This role involves participating in 'Continuous Improvement' projects, so come prepared with ideas or examples of how you've contributed to process improvements in the past. Whether it's a project at school or a personal initiative, showing your commitment to quality and improvement will resonate well with the interviewers.
