At a Glance
- Tasks: Investigate medical devices to ensure patient safety and improve product quality.
- Company: Join a leading healthcare company dedicated to excellence.
- Benefits: Earn £17.19 per hour with flexible night shifts and full training provided.
- Other info: Collaborate globally and enjoy opportunities for career growth.
- Why this job: Be a technical detective and make a real difference in healthcare.
- Qualifications: Strong IT skills and logical thinking; no experience necessary.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
The Pay: £17.19 per hour.
The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.
No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations.
Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn't perform as expected.
Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
Quality Advocacy: Participate in 'Continuous Improvement' projects. Your findings will directly influence how we update and enhance our manufacturing processes.
Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.
Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.
We are looking for a logical thinker who enjoys getting to the bottom of things.
Analytical & Methodical: You have a 'detective' mindset. You enjoy breaking down a problem and following the evidence to a conclusion.
Documentation Focused: You understand that in the medical world, accuracy is everything. You are comfortable following strict protocols and keeping precise records.
IT Literate: You are proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly.
Strong Communicator: You can explain complex technical issues clearly, both in writing and in person.
Qualified: You have completed secondary education (Maths and English are essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not a requirement.
Complaints Investigator/ Quality Technician in Witney employer: Randstad Employment Bureau
Join our Witney laboratory as a Complaints Investigator, where you will play a crucial role in ensuring global patient safety through meticulous analysis of medical devices. We pride ourselves on fostering a collaborative and innovative work culture that values continuous improvement and employee growth, offering comprehensive training for those new to the field. With a competitive pay structure and a unique 4 nights on, 4 nights off schedule, we provide an excellent work-life balance while empowering you to make a meaningful impact in healthcare.
Contact Details:
Randstad Employment Bureau Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator/ Quality Technician in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints investigation and quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Tip Number 3
Showcase your IT skills! Be ready to discuss your experience with Excel and any other software you've used. Maybe even bring along examples of how you've tracked data or identified trends in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Complaints Investigator/ Quality Technician in Witney
Some tips for your application 🫡
Show Off Your Detective Skills:In your application, highlight any experiences where you've had to analyse problems or investigate issues. We want to see that you have that 'detective' mindset we’re after!
Be Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use straightforward language to explain your skills and experiences, just like you would in a report.
Excel at Excel:Since you'll be using Excel for tracking quality trends, mention any relevant experience you have with it. If you're a whiz at data analysis, let us know how you've used those skills in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Randstad Employment Bureau
✨Show Off Your Detective Skills
Since the role is all about being a technical detective, prepare to discuss any past experiences where you've had to analyse problems or investigate issues. Think of examples where you used logic and critical thinking to solve a problem, even if it’s not directly related to medical devices.
✨Excel is Your Best Friend
Brush up on your Excel skills before the interview. Be ready to talk about how you’ve used Excel in the past, whether for tracking data or identifying trends. If you can, bring examples of how you’ve used spreadsheets to solve problems or improve processes.
✨Communicate Clearly and Confidently
As a Complaints Investigator, you'll need to explain complex findings clearly. Practice articulating your thoughts on technical issues in simple terms. You might even want to do a mock interview with a friend to get comfortable with explaining your ideas.
✨Emphasise Your Attention to Detail
In this role, accuracy is key. Prepare to discuss how you ensure precision in your work. Share examples of how you’ve maintained meticulous records or followed strict protocols in previous roles or projects, highlighting your commitment to quality.
