At a Glance
- Tasks: Welcome visitors, manage calls, and support office operations in a dynamic environment.
- Company: Join a busy head office team in Croydon with a purpose-driven culture.
- Benefits: Competitive pay, weekly payments, and strong career progression opportunities.
- Other info: Immediate start with excellent transport links and dedicated consultant support.
- Why this job: Be the face of the company and make a real impact on daily operations.
- Qualifications: Experience in reception or admin roles, with strong communication and organisational skills.
The predicted salary is between 28860 - 32000 £ per year.
We are seeking a professional, articulate, and highly organised Receptionist & Administrative Assistant to join a busy head office team in Croydon. In this front-of-house role, you will serve as the first point of contact for high-profile visitors, support the executive and CEO teams, and ensure daily office operations run smoothly. This is an ideal position for a customer-focused administrator looking for stability and long-term career growth within a purpose-driven environment.
Key Responsibilities
- Front of House & Reception: Welcome all visitors, guests, and senior stakeholders professionally while maintaining robust safeguarding, sign-in, and health & safety compliance.
- Switchboard Operations: Manage incoming calls efficiently, screen enquiries, take accurate messages, and redirect calls to relevant staff and departments.
- Meeting & Hospitality Support: Maintain reception areas and meeting rooms to an exceptional standard; organise and prepare refreshments for senior meetings and executive events.
- Facilities & Office Coordination: Partner with the Office Manager to coordinate contractor visits, service maintenance (HVAC, utilities), and scheduled fire safety drills.
- Mail & Couriers: Oversee incoming and outgoing post and deliveries, manage courier bookings, and monitor the franking machine account and stationery stock.
- Administrative & Database Management: Update internal staff records, visitor logging systems, and directory contact sheets accurately.
Candidate Profile
- Experience: Proven track record in a corporate reception, front-of-house, or busy administrative support role.
- Technical Proficiency: Confident user of Microsoft Office (Word, Excel, Outlook, Teams, SharePoint) and experience working with internal database or management information systems (MIS).
- Communication Skills: Exceptional verbal and written communication with a business-smart presentation.
- Work Ethic: Strong time-management skills, high attention to detail, and the ability to prioritise and multi-task effectively in a fast-paced setting.
- Collaborative Mindset: A proactive team player who can take initiative and liaise effectively across all seniority levels.
What's on Offer
- Competitive daily pay rate equivalent to £28,860 - £32,000 per annum, paid weekly via PAYE.
- Immediate start.
- Strong opportunity for permanent placement following the initial assignment period.
- Located close to South Croydon station with excellent transport links.
Vetting Requirements: Please note that this position is subject to strict pre-employment vetting, including an enhanced Disclosure and Barring Service (DBS) check, professional referencing, and right-to-work verification.
Why Work with Randstad?
- Weekly Pay via PAYE: Consistent, reliable weekly pay straight into your account every Friday.
- Dedicated Consultant Support: A single point of contact to support you through the vetting process, your onboarding, and throughout the duration of your assignment.
- Career Progression: Access to a broad network of permanent, temporary, and temp-to-perm roles across leading UK organisations.
Next Steps
Interviews will take place via MS Teams.
Receptionist employer: Randstad Education
At Randstad, we pride ourselves on being an exceptional employer, offering Mathematics Teachers in Chelmsford a vibrant work culture that fosters collaboration and professional growth. Our commitment to understanding each school's unique environment ensures that you are placed where you can thrive, while our strong network provides access to exclusive roles that align with your career aspirations. Join us to make a meaningful impact in education, supported by ongoing development opportunities and a community of passionate educators.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Education:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Education!
How to prepare for a job interview at Randstad Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
