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For Companies At a Glance
- Tasks: Conduct user research to shape accessible, user-centred digital services.
- Company: Join a dynamic User Experience Design team impacting millions of UK citizens.
- Benefits: Work on meaningful projects with a focus on professional growth and collaboration.
- Other info: Collaborate with a high-performing team in a complex, impactful environment.
- Why this job: Make a real difference in public services while influencing key design decisions.
- Qualifications: Proven experience in user research and customer experience design.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced User Researcher with a passion for designing meaningful services that make a real difference? We’re looking for exceptional talent to join a dynamic User Experience Design team working on the Project with the UK Department for Work and Pensions. This is an exciting opportunity to contribute to critical government services that directly impact millions of UK citizens.
The Role
- As a User Researcher / UX Research & Innovation Specialist, you will play a pivotal role in shaping accessible, user‑centred digital services.
- You’ll analyse user needs, evaluate task flows, and deliver actionable insights that drive intuitive and inclusive design solutions.
- You’ll be recognised as a subject matter expert, influencing key decisions and collaborating across multidisciplinary teams to deliver high‑impact outcomes.
- Conduct in-depth user interviews, research studies, and usability testing.
- Create user personas, journey maps, and service blueprints.
- Translate complex user needs into clear, evidence‑based insights.
- Collaborate with designers, product managers, and technical teams.
- Lead research planning and manage stakeholder engagement.
- Drive iteration cycles based on user feedback and testing outcomes.
- Contribute to strategic decisions across multiple teams.
- Stay ahead of UX research trends and best practices.
Requirements
- Proven Government / Public Sector experience.
- Expert proficiency in User Research.
- Strong experience in Customer Experience (CX) Design.
- Solid expertise in Usability Design & Testing.
- Experience working with or researching vulnerable citizens (highly desirable).
- Ability to operate as a subject matter expert and influence senior stakeholders.
If you’re a research‑driven professional who thrives in complex, high‑impact environments and wants to help shape the future of public digital services, we’d love to hear from you. Apply now and be part of something meaningful.
User Researcher employer: Randstad Digital
Contact Detail:
Randstad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We can’t stress enough how valuable personal connections can be in landing that User Researcher role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects. We want to see your process, insights, and how you’ve made an impact – it’s all about showcasing your expertise!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference in public services.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the User Researcher role. Highlight your expertise in user research, usability testing, and any relevant government or public sector experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about designing meaningful services and how your background makes you a perfect fit for our dynamic UX team.
Showcase Your Research Skills: In your application, be sure to mention specific projects where you've conducted user interviews or usability tests. We want to see how you've translated user needs into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Randstad Digital
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies. Be ready to discuss your experience with in-depth user interviews, usability testing, and how you've translated complex user needs into actionable insights. This will show that you’re not just familiar with the concepts but have practical experience.
✨Showcase Your Collaboration Skills
Since the role involves working with multidisciplinary teams, prepare examples of how you've successfully collaborated with designers, product managers, and technical teams in the past. Highlight specific projects where your input influenced key decisions or outcomes.
✨Demonstrate Your Understanding of User-Centred Design
Be ready to talk about how you’ve shaped accessible, user-centred digital services. Discuss any user personas, journey maps, or service blueprints you've created, and how these tools helped drive design solutions. This will illustrate your ability to think from the user's perspective.
✨Stay Current with UX Trends
Research the latest trends and best practices in UX research before your interview. Being able to discuss current methodologies or tools shows that you’re proactive and passionate about your field. It also demonstrates your commitment to continuous learning, which is crucial for a role focused on innovation.