At a Glance
- Tasks: Lead incident escalations and manage client relationships in a dynamic telecom environment.
- Company: Join a leading service provider in the networking telecoms industry.
- Benefits: Competitive pay, flexible working arrangements, and potential for contract extension.
- Other info: Urgent hiring with immediate interviews available.
- Why this job: Make a real impact by resolving critical network issues and enhancing client satisfaction.
- Qualifications: 3+ years in Technical Account Management with strong networking knowledge.
The predicted salary is between 28 - 28 £ per hour.
Location: London, UK - With Occasional onsite presence
Type of role: 6 Month Contract with Potential extension
Payrate: £28 Per Hour - £32 Per Hour Inside IR35
Target Industry: Service Providers / Networking Telecoms
Are you an operational leader with a solid foundation in network infrastructure and crisis management? We are looking for a Technical Account Manager to act as the primary operational liaison for key Service Provider clients across Northern Europe and the UK.
What You'll Do
- Drive Incident Escalations: Act as the critical point of escalation during high-priority network outages (Sev-1/Sev-2), coordinating cross-functional engineering teams to ensure rapid resolution.
- Client Relationship Management: Build trust with client operations teams, keeping stakeholders informed and delivering post-incident Root Cause Analyses (RCA).
- Maximize Availability: Partner with specialized technical teams and lead operational Quarterly Business Reviews (QBRs) to drive continuous service improvements.
What We're Looking For
- 3+ years of experience in Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms.
- Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management.
- High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems).
- Exceptional communication skills with the ability to bridge technical engineering teams and client executives.
If you have a strong combination of technical networking knowledge and customer-focused service delivery experience, we'd love to hear from you.
This is an urgent opportunity where the hiring manager is looking to interview asap, if interested then apply with a copy of your CV or send your CV to khushboo.pandey@randstad.co.uk
Technical Service Delivery Manager (Technical Account Manager) employer: Randstad Digital
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StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Delivery Manager (Technical Account Manager)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Randstad Digital that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Technical Service Delivery Manager (Technical Account Manager)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Randstad Digital, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Randstad Digital can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Randstad Digital will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Randstad Digital
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Randstad Digital. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Randstad Digital.
