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- Tasks: Provide 2nd and 3rd line IT support to ensure smooth operations.
- Company: Join a high-profile public sector organisation in healthcare.
- Benefits: Earn £25.21 per hour with potential contract extension.
- Why this job: Make a real difference in IT support for healthcare professionals.
- Qualifications: Degree or IT qualification with experience in LAN/WAN technologies.
- Other info: Fast-paced environment with opportunities for growth.
The predicted salary is between 25 - 26 £ per hour.
A high-profile public sector organisation is looking for an experienced Technical Support Analyst to join a dedicated IT technical team within a leading healthcare provider. In this pivotal position, you will manage 2nd and 3rd line support to ensure the organisation's IT systems have sufficient capacity to run smoothly and remain secure.
You will also hold the following responsibilities:
- Set up and fix central Windows servers
- Manage the digital platforms that allow staff to work remotely
- Take care of system alerts, keeping anti-virus software up to date, and ensuring all servers have the latest security fixes installed.
The successful candidate will possess a strong analytical mind and the ability to operate independently in a fast-paced setting.
Requirements:
- Degree or IT Qualification
- A strong understanding of LAN and WAN technologies including TCP/IP and DNS
- Experience with supporting Microsoft server products
- 2nd and 3rd line support experience
- Prior experience of working in public sector or NHS
If you have prior experience providing IT Support to end users within a public sector setting or healthcare environment then this is the perfect opportunity for you. If the above seems of interest to you then please apply directly to the AD or send your CV to Randstad Technologies.
Technical Analyst - 3rd Line Support employer: Randstad Digital
Contact Detail:
Randstad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst - 3rd Line Support
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who have experience in public sector roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows servers, LAN/WAN technologies, and any relevant troubleshooting scenarios. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've tackled complex IT issues in the past. This will demonstrate your analytical mind and ability to work independently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Analyst - 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd and 3rd line support, especially in public sector or healthcare settings. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your analytical skills and experience with Windows servers, as these are key for us in this position.
Showcase Your Technical Skills: Be specific about your technical expertise, especially with LAN/WAN technologies and Microsoft server products. We love seeing candidates who can clearly demonstrate their knowledge and experience in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Randstad Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN and WAN technologies, especially TCP/IP and DNS. Be ready to discuss how you've applied this knowledge in previous roles, particularly in 2nd and 3rd line support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in a fast-paced environment. Think about specific instances where you managed system alerts or updated security fixes, as these will resonate well with the interviewers.
✨Familiarise Yourself with the Organisation
Research the public sector organisation and its IT systems. Understanding their digital platforms and how they support remote work will help you tailor your responses and show genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges they face in IT support. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
