Technical Analyst

Technical Support Analyst (3rd Line)

Location: Norfolk

Job Type: Full-time (includes on-call/shift work)

The Role

Provide second and third-line technical support, managing capacity and proactively monitoring the organization\’s IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades.

Essential Skills & Qualifications

• Certification: MCP or MCSE (Windows 2003-2012).
• Education: Relevant Degree, HND, or HNC in a technical discipline.
• Server Infrastructure: Expert support for Windows Server (2003-2012) and OS builds for Windows 7/10.
• Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232.
• Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies.
• Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system.

Key Responsibilities

• Provide 3rd line technical support for the onsite helpdesk.
• Manage the onsite Citrix Service Farm.
• Plan and supervise maintenance and installation work with contractors and system architects.
• Perform system performance investigations and capacity analysis.
• Participate in the on-call rota as required.

If interested, please apply with your updated CV.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.