At a Glance
- Tasks: Lead a team to deliver top-notch IT support for a global retail brand.
- Company: Join a well-known global retail brand with a strong reputation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Make a real difference in IT support while leading a dynamic team.
- Qualifications: Experience in IT support and team leadership is essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: Fareham
Contract: Up to 6 months
Role: IT Support / Service Delivery
About the Role
We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels.
Key Responsibilities
- Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts.
- SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes.
- Escalations: Handle complex technical issues and route them to higher-tier teams when needed.
IT Service Desk Team Leader in Southampton employer: Randstad Digital
Randstad Digital is an excellent employer for Senior Android Engineers, offering a dynamic work culture that fosters collaboration and innovation. With a focus on employee growth, the company provides opportunities for professional development and exposure to cutting-edge technologies, including AI-assisted coding tools. Located in the United Kingdom, Randstad Digital values its team members by promoting a healthy work-life balance and a supportive environment that encourages creativity and high-impact contributions.
