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- Tasks: Lead design for healthcare services, focusing on user-centred solutions and Agile methodologies.
- Company: Join a dynamic team transforming healthcare through digital innovation.
- Benefits: Enjoy hybrid working with flexibility and the chance to make a real impact.
- Why this job: Be at the forefront of healthcare transformation while mentoring others in a collaborative environment.
- Qualifications: Significant experience in service design, especially within healthcare or digital transformation.
- Other info: This is an urgent role with quick hiring; don't miss your chance!
The predicted salary is between 36000 - 60000 £ per year.
Employment Type: Contract - 6 months with possibility for extension
Location: Hybrid Working (1 Day On-site in Cardiff, Rest Remote)
My client, who operates in the Healthcare Digital Transformation sector, is seeking a skilled Lead Service Designer. This is a leadership role focused on designing and improving services within digital transformation, particularly in healthcare. It emphasizes user-centered design, stakeholder management, and Agile/Lean methodologies. You will work independently, mentoring others and collaborating with service managers and programme directors to develop impactful design concepts.
Responsibilities:
- Lead design across complex services, including Vaccine and Pharmacy Services.
- Collaborate with teams to gather feedback and drive improvements.
- Organize and plan complex programs, adjusting strategies as necessary.
- Lead planning and implementation of service changes.
- Design and manage systems across multiple services and operations.
- Provide direction on tools/methods to meet user needs across channels.
- Monitor and evaluate processes, ensuring effective outcomes with Agile methods.
- Manage stakeholder expectations and communicate complex information.
- Negotiate budgets, balancing cost vs. value for financial delivery.
- Lead Agile/Lean teams, manage priorities, and ensure MVP adherence.
- Apply digital knowledge and prototyping to improve outcomes.
- Continuously develop professionally, managing complex service designs and teams.
Skills & Experience:
- Significant experience in a service designer role, with a strong understanding of user-centred design.
- Proven track record in delivering complex digital service and product design projects.
- Ability to lead and mentor teams, especially in agile environments.
- Experience in managing design work within the healthcare or digital transformation sectors.
- Knowledge of the NHS or healthcare services.
This is an urgent role, and the client is looking to move quickly. Please apply if your skills match the requirements mentioned.
Service Designer employer: Randstad Digital
Contact Detail:
Randstad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in user-centred design, especially within the healthcare sector. This will not only enhance your understanding but also demonstrate your commitment to the field during discussions.
✨Tip Number 2
Network with professionals in the healthcare digital transformation space. Attend relevant webinars or local meetups to connect with potential colleagues and gain insights into the specific challenges they face.
✨Tip Number 3
Prepare to discuss your experience with Agile and Lean methodologies in detail. Be ready to share specific examples of how you've led teams and managed projects effectively in these frameworks.
✨Tip Number 4
Research the client’s previous projects and their impact on healthcare services. Understanding their work will help you tailor your conversations and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service design, particularly in healthcare and digital transformation. Use specific examples that demonstrate your user-centred design skills and leadership abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving healthcare services through design. Mention your familiarity with Agile/Lean methodologies and how you've successfully led teams in similar environments.
Showcase Relevant Projects: Include a portfolio or examples of past projects that illustrate your ability to deliver complex digital service designs. Focus on outcomes and the impact of your work on user experience and stakeholder satisfaction.
Highlight Stakeholder Management Skills: In your application, emphasise your experience in managing stakeholder expectations and communicating complex information effectively. This is crucial for the role, so provide concrete examples of how you've navigated these challenges.
How to prepare for a job interview at Randstad Digital
✨Showcase Your User-Centred Design Skills
Be prepared to discuss your experience with user-centred design in detail. Share specific examples of how you've applied these principles in past projects, particularly in healthcare or digital transformation.
✨Demonstrate Leadership and Mentoring Experience
Since this role involves leading and mentoring teams, highlight your leadership experiences. Discuss how you've guided teams in Agile environments and the impact of your mentorship on their performance.
✨Prepare for Stakeholder Management Questions
Expect questions about managing stakeholder expectations and communicating complex information. Prepare examples that illustrate your ability to negotiate and balance cost versus value effectively.
✨Familiarise Yourself with Agile/Lean Methodologies
As the role emphasises Agile/Lean methodologies, brush up on these concepts. Be ready to explain how you've implemented these methods in previous projects and the outcomes achieved.
