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- Tasks: Lead a team to deliver exceptional customer service and resolve complex queries.
- Company: Join a pioneering consultancy firm with a focus on operational excellence.
- Benefits: Competitive pay, potential for permanent role, and supportive work environment.
- Why this job: Make a real impact by driving results and fostering a high-performance culture.
- Qualifications: Experience in high-volume contact centres and strong problem-solving skills.
- Other info: Dynamic office-based role with opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to end-users. Reporting to the Customer Service Operations Manager, you will lead your team to success.
Key responsibilities include:
- Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
- Manage and motivate a team of 10, fostering a high-performance culture through regular huddles and honest feedback.
- Drive results by monitoring KPIs and providing real-time coaching to enhance colleague skills and conduct.
The successful candidate will have the following attributes and key skills:
- A background in high-volume contact centres, ideally within Financial Services or FCA-regulated environments.
- A track record of succeeding in fast-paced environments where priorities shift quickly.
- Strong problem-solving abilities, a keen eye for detail, and proficiency in MS Office/Administration.
- Prior experience of working in FCA regulated environment or banking environment.
- A reliable, self-motivated approach with a genuine passion for customer excellence.
If you are a motivated and proactive leader with a passion for service excellence, this is the perfect opportunity for you.
Interested? Please send your CV to Randstad Technologies.
Customer Service Supervisor in Newcastle upon Tyne employer: Randstad Digital
Contact Detail:
Randstad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role's requirements, especially around managing teams and resolving complex queries. Practice makes perfect!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Supervisor. Highlight your experience in high-volume contact centres and any relevant achievements that showcase your leadership skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex queries or escalations in the past. We want to see your knack for turning challenges into learning opportunities!
Highlight Your Team Management Experience: Since this role involves managing a team, share specific instances where you've motivated and developed your colleagues. Regular huddles and honest feedback are key, so mention how you’ve implemented these practices.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Randstad Digital
✨Know Your Stuff
Make sure you brush up on the company’s background and the specifics of the role. Understand what operational excellence means to them and how you can contribute to that. Familiarise yourself with common customer service scenarios, especially in high-volume contact centres.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about times when you resolved complex queries or turned escalations into learning opportunities. This will demonstrate your ability to lead a team effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle fast-paced environments. Prepare to discuss specific situations where you had to adapt quickly and how you monitored KPIs to drive results.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
