At a Glance
- Tasks: Be the first point of contact for customer inquiries and provide top-notch support.
- Company: Established consultancy firm with a focus on customer satisfaction.
- Benefits: Competitive pay of £15.54 per hour and potential for contract extension.
- Other info: Fast-paced environment with opportunities to grow your career.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Prior customer service experience and strong communication skills required.
The predicted salary is between 15.54 - 15.54 £ per hour.
A well established consultancy firm is looking for a Customer Service Advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer support and escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data / information so it is imperative that you follow all GDPR rules and regulations.
Essential Skills
- Prior customer experience / contact centre experience
- Strong awareness of FCA rules and regulations
- Good communication skills both written and verbal
- Background in banking, insurance or any financial service
- Experience working within a dynamic, fast paced environment is preferable.
£15.54 per hour | Newcastle Based NE27 0BY onsite | 6 Months contract with possibility of extension.
Customer Service Representative in Newcastle upon Tyne employer: Randstad Digital
Join a well-established consultancy firm in Newcastle, where you will thrive in a dynamic and supportive work environment. With a strong focus on customer satisfaction, the company offers competitive pay, opportunities for professional growth, and a culture that values teamwork and excellence. As a Customer Service Representative, you'll be part of a dedicated team committed to delivering exceptional service while adhering to industry regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Randstad Digital.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Randstad Digital. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Randstad Digital.
How to prepare for a job interview at Randstad Digital
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Randstad Digital's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Randstad Digital offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
