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- Tasks: Manage customer renewals, solve problems, and collaborate with sales teams.
- Company: Join a dynamic software services team in Leeds with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and potential for contract extension.
- Why this job: Make a real impact by keeping customers happy and ensuring their contracts are renewed.
- Qualifications: 1-3 years in customer support or service management with strong communication skills.
- Other info: Immediate interviews available; apply now to kickstart your career!
The predicted salary is between 30000 - 42000 £ per year.
Location: Leeds (Hybrid: 1-2 days in-office)
Contract: 12 Months (with potential to extend)
Day rate: £150-180 per day Inside IR35
We are looking for a Renewals Specialist to join our client software services team. In this role, your main goal is to keep their current customers happy and ensure they renew their contracts with them.
What you will do:
- Manage Renewals: Handle the whole process from checking accounts to creating quotes and closing the deal.
- Help Customers: Work closely with clients to solve problems and make sure their contracts are renewed on time.
- Work with the Team: Partner with our Sales and Customer Success teams to create the best plans for our clients.
- Track Success: Keep an eye on accounts that might leave (churn) and find ways to keep them with us.
What we are looking for:
- Experience: 1-3 years of experience in customer support, service management, accounts receivable, or a similar relationship-driven role.
- Customer Focus: Proven success in managing customer relationships and a strong commitment to quality solutions.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to interface confidently with C-level executives.
- Analytical Mindset: Strong problem-solving skills and the ability to present numerical data effectively.
- Technical Proficiency: Experience with CRM tools (Salesforce or NetSuite) and basic project management skills are highly desirable.
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to khushboo.pandey@randstad.co.uk.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Sales Renewals Specialist in Leeds employer: Randstad Digital
Contact Detail:
Randstad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Renewals Specialist in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer feedback. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences relate to the role of a Sales Renewals Specialist. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Renewals Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Renewals Specialist role. Highlight your experience in customer support and relationship management, as these are key for us. Use specific examples that showcase your skills in handling renewals and solving customer problems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your commitment to customer satisfaction and how you’ve successfully managed relationships in the past. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves interacting with clients and C-level executives, make sure your written application reflects your exceptional communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Randstad Digital
✨Know Your Numbers
As a Sales Renewals Specialist, you'll need to be comfortable with numerical data. Brush up on key metrics related to customer retention and churn rates. Be ready to discuss how you've used data in past roles to drive renewals or improve customer satisfaction.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in managing customer relationships. Think of specific situations where you turned a potential churn into a successful renewal. This will demonstrate your commitment to keeping customers happy and engaged.
✨Communicate Confidently
Since you'll be interfacing with C-level executives, practice articulating your thoughts clearly and confidently. Mock interviews with friends or colleagues can help you refine your communication skills and ensure you're ready for any tough questions.
✨Familiarise Yourself with CRM Tools
If you have experience with Salesforce or NetSuite, make sure to mention it during the interview. If not, take some time to learn the basics of these tools. Being technically proficient will show that you're prepared to hit the ground running in this role.
