At a Glance
- Tasks: Provide first-line IT support and manage the internal helpdesk for a friendly team.
- Company: Join an innovative UK manufacturer exporting hi-tech equipment worldwide.
- Benefits: Enjoy a hands-on role with opportunities to shape exciting IT projects.
- Why this job: Be part of a supportive culture while enhancing your IT skills in a dynamic environment.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong problem-solving skills required.
- Other info: Full-time position based at the Bridgend site.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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We’re working with an innovative, privately-owned UK manufacturer who design and export hi-tech equipment worldwide. As their team continues to grow, they’re looking for an IT Technician to join their friendly team in Bridgend.
This is a varied and hands-on role where you’ll support around 70 users across hardware, software, networks and cyber security and also get involved in exciting IT projects that you can help shape and deliver.
What you’ll be doing:
- Providing first-line IT support to internal staff
- Managing the internal helpdesk, resolving issues, and liaising with third-party providers when needed.
- Supporting and maintaining hardware, software licences, user access, and IT audits.
- Helping maintain and improve cyber security, patch management, and disaster recovery processes.
About you:
- Experience in an IT support or service desk role (helpdesk, 1st line, etc.).
- Good knowledge of Microsoft 365 (Office, Teams, SharePoint) and Windows 10/11.
- Basic understanding of networks, firewalls, switches, and patch panels.
- Strong communication and problem-solving skills, with a positive and proactive attitude.
You’ll be based full-time at their Bridgend site.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Manufacturing
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IT Technician employer: Randstad Digital
Contact Detail:
Randstad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows 10/11. Being able to demonstrate your hands-on experience with these tools during conversations can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support roles. Think of specific examples where you've successfully resolved issues or improved processes, as this will showcase your problem-solving skills and proactive attitude.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their hi-tech equipment and how IT plays a role in their operations will allow you to tailor your discussions and show genuine interest in contributing to their team.
✨Tip Number 4
Network with current or former employees if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview to demonstrate your fit for the team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Microsoft 365, Windows 10/11, and any experience with networks and cyber security.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and proactive attitude. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to hardware and software support, as well as your understanding of IT audits and disaster recovery processes.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with an innovative manufacturer. Mention your eagerness to contribute to IT projects and improve cyber security within the company.
How to prepare for a job interview at Randstad Digital
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365 and Windows 10/11 during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and proactive approach to problem-solving.
✨Communicate Effectively
Strong communication skills are essential for an IT Technician role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. This will show that you can bridge the gap between technology and users.
✨Research the Company
Familiarise yourself with the company's products and services before the interview. Understanding their hi-tech equipment and the markets they serve will allow you to tailor your responses and demonstrate genuine interest in the role.